Sonos Customer Care
 
 
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    September 20, 2019
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 Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
 

Can you play old apple i pod with this speak ?

Thank you for reaching out with your question. You cannot use an old ipod to play music directly. However, you can listen to that music other ways through Sonos. Check out this article on our support website.

https://support.sonos.com/s/article/2922?language=en_US
4 years, 9 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - Beam Soundbar with Voice Control built-in - Black
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
 

Does this work with Google Home - can I tell my nest device to play music on this sonos beam?

Hi, and thank you for you question. Our products do integrate with Google Assistant. So, any command you give Sonos that is being controlled by Google Assistant should work. Beam has microphones built in which can be linked with GA and you can talk to the Beam and give it voice commands for your smart home.
4 years, 9 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - Female-to-Male Audio Adapter - Black
Sonos - Female-to-Male Audio Adapter - Black
Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.
 

I have a 4K Samsung TV. I have a soundbar connected to the optical connection on the tv. The product TV Ears technical support told me that I would need to buy a "optical splitter" since my Comcast Receiver does not have an optical input. Will this work

Hi, and thank you for your question. This product is designed to run from your Tv's optical port as an "out" to a Sonos home theater product. If you're trying run your cable box directly into your Sonos home theater products, it may work. However, we can't guarantee it will work outside of it's intended purpose.
4 years, 9 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - Beam Soundbar with Voice Control built-in - Black
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
 

Are the ARC HDMI cables included in the box?

Great question! The HDMI cable and optical adapter (if needed) are both included in the box.
4 years, 9 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
 

I want to purchase these for my outside patio is it waterproof

Hi, and thank you for reaching out! The Sonos Ones are not waterproof. If you're looking for a permanent solution outside, we would recommend a pair of outdoor speakers powered by the Sonos Amp. We also have the Sonos Move as a portable, weather resistant option.
4 years, 9 months ago
by
Posted by: 
Sonos Customer Care
 
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
 

I used to be able to play my iPhone music library on the Sonos sound bar. The update took away that feature. We were thinking of purchasing the arc that I might be able to play my iPhone music library on it. Can I play my iPhone music in the arc?

Hi, and thank you so much for asking this question and considering our products! We unfortunately had to stopped supporting itunes however, there are many different way to listen to your music from your itunes library on Sonos! Check out this article from our support site.

https://support.sonos.com/s/article/2922?language=en_US
4 years, 9 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - Beam Soundbar with Voice Control built-in - Black
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
 

What do you mean by One SL Wireless Smart Speaker - Black (2 pack) which comes in the combo deal? Is it one satellite unit or two?

Hi, and thank you for your question. This would be x2 Sonos One SL's which can be used as wireless surrounds if you'd like.
4 years, 9 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - Beam Soundbar with Voice Control built-in - Black
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
 

I have Sonos amp new one and that is plugged into arc hdmi 2 so how would I add the beam to the rest of the system can it pick it up threw WiFi on my Sonos app and add it that way

Hi, and thank you for reaching out. In your particular scenario, Beam would take the place of your Amp that's plugged into the TV. The Amp could then be used as rears with a pair of passive speakers of your choice and would not need to be plugged into the TV, or used in another room. Beam supports 3.0 audio, so it would plug into the TV and be the front 3 channels of your home theater system.
Yes, set up of all of our products is done on wifi through the Sonos app.
4 years, 9 months ago
by
Posted by: 
Sonos Customer Care
 
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
 

Will the arc work with the Dolby atoms through the HDMI ARC or does it have to be hooked through a HDMI eArc? That makes a difference in spending for this model,

Hello! Great question! You can receive Dolby Digital + which is a compressed version of Dolby Atmos through ARC. You'll see this becoming more popular with streaming services like Netflix, and HBO. To receive a full, Dolby Atmos experience, you'll need to use eARC.
4 years, 9 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - SUB (GEN3) - Black
Sonos - SUB (GEN3) - Black
Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.
 

Why is the wattage of the G3 sub listed as 0?

Hi, and thank you for reaching out. We do not disclose the wattage of any of our products other than the Sonos Amp.
4 years, 9 months ago
by
Posted by: 
Sonos Customer Care