Sonos Customer Care
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- Answer Count1553
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- First AnswerSeptember 20, 2019
- Last AnswerSeptember 26, 2024
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Sonos - Female-to-Male Audio Adapter - Black
Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.
I have a 4K Samsung TV. I have a soundbar connected to the optical connection on the tv. The product TV Ears technical support told me that I would need to buy a "optical splitter" since my Comcast Receiver does not have an optical input. Will this work
Hi, and thank you for your question. This product is designed to run from your Tv's optical port as an "out" to a Sonos home theater product. If you're trying run your cable box directly into your Sonos home theater products, it may work. However, we can't guarantee it will work outside of it's intended purpose.
3 years, 9 months ago
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Sonos Customer Care
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
Are the ARC HDMI cables included in the box?
Great question! The HDMI cable and optical adapter (if needed) are both included in the box.
3 years, 9 months ago
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Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
I want to purchase these for my outside patio is it waterproof
Hi, and thank you for reaching out! The Sonos Ones are not waterproof. If you're looking for a permanent solution outside, we would recommend a pair of outdoor speakers powered by the Sonos Amp. We also have the Sonos Move as a portable, weather resistant option.
3 years, 9 months ago
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Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
I used to be able to play my iPhone music library on the Sonos sound bar. The update took away that feature. We were thinking of purchasing the arc that I might be able to play my iPhone music library on it. Can I play my iPhone music in the arc?
Hi, and thank you so much for asking this question and considering our products! We unfortunately had to stopped supporting itunes however, there are many different way to listen to your music from your itunes library on Sonos! Check out this article from our support site.
https://support.sonos.com/s/article/2922?language=en_US
https://support.sonos.com/s/article/2922?language=en_US
3 years, 9 months ago
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Posted by:
Sonos Customer Care
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
What do you mean by One SL Wireless Smart Speaker - Black (2 pack) which comes in the combo deal? Is it one satellite unit or two?
Hi, and thank you for your question. This would be x2 Sonos One SL's which can be used as wireless surrounds if you'd like.
3 years, 9 months ago
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Posted by:
Sonos Customer Care
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
I have Sonos amp new one and that is plugged into arc hdmi 2 so how would I add the beam to the rest of the system can it pick it up threw WiFi on my Sonos app and add it that way
Hi, and thank you for reaching out. In your particular scenario, Beam would take the place of your Amp that's plugged into the TV. The Amp could then be used as rears with a pair of passive speakers of your choice and would not need to be plugged into the TV, or used in another room. Beam supports 3.0 audio, so it would plug into the TV and be the front 3 channels of your home theater system.
Yes, set up of all of our products is done on wifi through the Sonos app.
Yes, set up of all of our products is done on wifi through the Sonos app.
3 years, 9 months ago
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Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Will the arc work with the Dolby atoms through the HDMI ARC or does it have to be hooked through a HDMI eArc? That makes a difference in spending for this model,
Hello! Great question! You can receive Dolby Digital + which is a compressed version of Dolby Atmos through ARC. You'll see this becoming more popular with streaming services like Netflix, and HBO. To receive a full, Dolby Atmos experience, you'll need to use eARC.
3 years, 9 months ago
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Sonos Customer Care
Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.
Why is the wattage of the G3 sub listed as 0?
Hi, and thank you for reaching out. We do not disclose the wattage of any of our products other than the Sonos Amp.
3 years, 9 months ago
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Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
I have Sonos thru out my home and when my mobile device is not connected to WiFi, I cannot control any of these speakers. So, I was thinking of buying one of these to be on the “Move” ie: on a boat or at the beach. Will it work away from WiFi?
Hi! Thank you very much for reaching out with a question! Yes! This is exactly what Move is for. You can use it at home on your wifi, and then switch it to bluetooth when you're away from the home, and not on wifi. There's a physical button on the back to switch from wifi to bluetooth and back. Note that it does have to be set up on wifi first before bluetooth can be activated.
3 years, 9 months ago
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Sonos Customer Care
Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.
New to Sonos. Can the songs 5 be used in one location and a songs 1 in another off the same app? Can both be wall mounted?
Hello, and welcome to the band! Great question. Yes, you can have up to 32 Sonos speakers on your wifi. All playing the same thing, or different things in different room. You have complete control over that experience! Yes, both can be wall mounted. You can find mounts by searching "sonos five mount" on Best Buy's website!
3 years, 9 months ago
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Sonos Customer Care