Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Five Wireless Smart Speaker - Black

Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.

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If I play Sonos radio on this speaker, will it time out after a while and shut off, or will it stream the radio station and play indefinitely? Thank you!

Hi, and thanks for your question! Sonos Radio doesn't have a timeout feature so in most cases your music will not stop unless you tell it to. However, some partner stations may time out if that station requires us to do that in our agreement with them. However, none of the Sonos Stations that we curate or create will time out.

3 years, 10 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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Can i use with playbar wireless, subwoofer and beam play bar thanks

Hi, and thank you very much for reaching out. We aren't exactly sure what you're asking, but we think you're asking if you can use Amp wirelessly with all of these products. If that's what you're asking the answer is Yes. Amp will work wirelessly with Playbar, and a Sub. Or Beam. Feel free to reach out again if more clarification is needed!

3 years, 10 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Does this great sounding soundbar require power to run, or can it simply be connected by speaker wire to a tuner/amp ? Can2 One SL speakers be connected by speaker wire as rear surround speakers?

Thank you very much for reaching out with questions! Yes, the Sonos Arc must be plugged into a wall outlet. You can then use x2 One SLs (which also much plug into a wall outlet) wirelessly as surround sound speakers with Arc. No need for any speaker wires!

3 years, 10 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

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I have Sonos Arc and Sub in my living . I'm planning to add in couple of wall speakers in my kitchen that connects to Sonos Amp. Can i pair Amp and ARC so that i can listen to music in both living room and kitchen at a time?

Great question and thanks for reaching out! Yes, in the Sonos app you can group the speakers to play the same thing at the same time or different sounds in both rooms!

3 years, 10 months ago

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Sonos Customer Care

Sonos - Certified Factory Refurbished Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Certified Factory Refurbished Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

Can I wirelessly connect Sonos speakers?

Hi, and thank you for your question! Yes, our products are designed to work on your home's wifi. You can connect up to 32 of them on one wifi network and play the same thing in every room or different audio in separate rooms.

3 years, 10 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

I’m looking for the Sonos with airplay2

Thank you for reaching out with a question! Look no further. This speaker (along with every speaker in our current lineup) support airplay 2. Find out more about airplay compatibility here:
https://support.sonos.com/s/article/1230?language=en_US

3 years, 10 months ago

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Sonos Customer Care

Sonos - Playbar Refurbished - Black

Transform your movie and music experience with this refurbished Sonos Playbar soundbar. The adjustable bass and treble controls enable customization, while three tweeters and six mid-woofers deliver powerful, well-balanced sound. This Sonos Playbar soundbar has side panel buttons and LED lights for adjusting settings easily, and Wi-Fi connectivity lets you stream audio smoothly.This product has been refurbished. Learn more.

Does this playbar comes with wall mount , also will it be able to connect to latest 4k samsung or sony tvs as it doesn't have hdmi ?

Great questions! The Playbar does not come with a wall mount. The one you could use from us is this one https://www.bestbuy.com/site/sonos-low-profile-wall-mount-for-playbar-soundbars-black/8486367.p?skuId=8486367

The Playbar connects via optical, so no HDMI is needed to use it.

3 years, 10 months ago

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Sonos Customer Care

Sonos - Playbar Refurbished - Black

Does the sound bar come with a bracket to hang?

Thank you for your question! The Playbar does not comes with a wall mount. Here's is the one you would need.

https://www.bestbuy.com/site/sonos-low-profile-wall-mount-for-playbar-soundbars-black/8486367.p?skuId=8486367

3 years, 10 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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What kind of HDMI cable comes with this Sonos ARC? Is it an ULTRA high speed 8K/60 4K/120HZ cable? What is the length of the provided HDMI cable? What HDMI cable does Sonos Arc recommend for the best quality?

Thank you very much for your questions! The HDMI cable is not an ultra high speed cable. The length of the cable is 4ft. Unfortunately we are unable to recommend specific which HDMI cable is best.

3 years, 10 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

See all Q&A for this product

Not a fan of google assistant or alexa. will this all operate with out using alexa or google assistant ?

Hi, and thanks for reaching out! We understand the concerns with Voice assistant so we design our products with voice mics to work great without using voice. In fact, if you never tie in a voice assistant in our app, the microphones in the speaker never turn on. So you get all the great features without having to use voice!

3 years, 10 months ago

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Sonos Customer Care