Sonos Customer Care

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September 20, 2019
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October 3, 2024
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Sonos Customer Care's Answers

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Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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What kind of HDMI cable comes with this Sonos ARC? Is it an ULTRA high speed 8K/60 4K/120HZ cable? What is the length of the provided HDMI cable? What HDMI cable does Sonos Arc recommend for the best quality?

Thank you very much for your questions! The HDMI cable is not an ultra high speed cable. The length of the cable is 4ft. Unfortunately we are unable to recommend specific which HDMI cable is best.

4 years, 7 months ago

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Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Not a fan of google assistant or alexa. will this all operate with out using alexa or google assistant ?

Hi, and thanks for reaching out! We understand the concerns with Voice assistant so we design our products with voice mics to work great without using voice. In fact, if you never tie in a voice assistant in our app, the microphones in the speaker never turn on. So you get all the great features without having to use voice!

4 years, 7 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

We currently have a Sonos 5 tied in with a bridge. Can we use the Sonos Move with our Sonos 5 and the bridge?

Thank you for you question. You can run the Move with your current system. We recommend running our Bridge removal tool in the app as you may not need you Bridge anymore.

4 years, 7 months ago

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Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Will this work with an older Samsung TV that only has HDMI outputs...no HDMI ARC output on TV?

Hi, and thank you for your question. There is an optical to HDMI adapter included in the box. So you can plug that into the optical port on the back of your tv and then run HDMI into the Arc. Note that you will only be able to experience up to a 5.1 experience as Atmos is only passed via ARC or eARC.

4 years, 7 months ago

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Sonos Customer Care

SONOS SUB (GEN3) - Black

Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.

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Can this be put between a wall and a cabinet my tv sits on? It will have roughly 3-4" on each side and the back. The portion facing the room will be one of the narrow sides. My fear is the sound will be directed into the wall and cabinet.

Hey there! Great question. You could put it there if you'd like! As long as you're good with the acoustic experience you can put Sub wherever you'd like. Ideally it has some room to breathe, which 3-4" on both sides should be enough. If you have an IOS device in your home you can even tune the Sonos in that room to the specific environment of your room. You can also adjust EQ levels to your liking.

4 years, 7 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

Can Sono Beam be mounted directly to the bottom of TV.

It can! Check out this accessory on Best Buy's website:
https://www.bestbuy.com/site/sanus-mount-for-sonos-beam-soundbar-black/6361807.p?skuId=6361807

4 years, 7 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

How do I connect this speaker with my TV so that the audio works? Do I have to purchase a Sonos sound bar as well?

Best Answer

Thank you for your question! This speaker will not connect directly to you tv. You would need Beam or Arc to get tv sound from your tv. Then, you can group the One SL with those speakers either as part of wireless surround sound, or to play the same audio in a different room.

4 years, 7 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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I have eight play five's, nine play one's and a sonos sub. Can this Amp 250W 2.1 Amplifier be used to connect this thru wifi?

Hi, and thanks for your question. The Sub will pair wirelessly to one of your rooms. The Sonos Amp is designed to power passive speakers like in walls, bookshelf speakers, tower speakers, ext and give them the ability to be controlled by the Sonos app.

4 years, 7 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

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Hello. I am looking at the Sonos Amp but would like to hook up the Bose 151 environmental speakers to it. Will that work?

Hey, there! Great question. You can hook up any passive speakers that use standard speaker wire to power/give them an audio signal. It looks like they accept bare wire or banana plugs so you should be fine with our Amp! **I searched the lates model details.

4 years, 7 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

What is this Sonos, used for? speakers for better sound with my t.v.? Don't undrstand

Hi, and thanks for you question! The Move is designed to be a portable, battery powered speaker that let's you take you music anywhere. You can use it on wifi with the rest of your Sonos speakers, and it's weather resistant as well. You can also use it on bluetooth to take with you anywhere there isn't wifi.

4 years, 7 months ago

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Sonos Customer Care