Overall Customer Rating
2.5 out of 5
2.5
Open Ratings Snapshot
Rating breakdown 20 reviews
5 Stars
5
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
10
20  reviews)
(20 Reviews)
45%of customers recommend this product. 
(
9 out of 20
)
Share this product:
Facebook Digg DelIcioUs
0 Questions & 0 AnswersAsk the manufacturer, the community, fellow shoppers and Best Buy staff. Share your answers.
Read all Q&As
Overall Customer Rating
2.5 out of 5
2.5
Open Ratings Snapshot
Rating breakdown 20 reviews
5 Stars
5
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
10
20  reviews)
(20 Reviews)
45%of customers recommend this product. 
(
9 out of 20
)
Share this product:
Facebook Digg DelIcioUs
0 Questions & 0 AnswersAsk the manufacturer, the community, fellow shoppers and Best Buy staff. Share your answers.
Read all Q&As
Filter Reviews by: Rating, Verified Purchase
Filter Reviews by: Rating, Verified Purchase
Best Buy Customer Reviews
Filter Reviews By:
and Star Rating
  • or
  • or
  • or
  • or
  • or
MoreFewer
Use the Filters above to narrow which reviews are shown.
Sort by:Review This Product
Search Reviews
Sort by:
  • Tech Insider Network
Customer Rating
2 out of 5
2
Friendly guy but a waste of money
on December 5, 2010
Posted by: Moe1982
(read all my reviews)(read all my reviews)
 
Please wait while more information about Moe1982 is loaded.
Additional information about Moe1982 could not be loaded.
from Washington, DC
I have all Sony equipment (BlueRay, TV, Home Theatre system etc.). I had purchased the Sony remote and the guy could not program all my equipment to it. This was pretty upsetting since I had called prior to the Geek Squad and they informed me that this would be the perfect universal remote and was highly recommended. It didn't work out and the remote was useless. I am not blaming the guy who came but I am annoyed that the Geek Squad phone rep gave me wrong information that led to a waste of money.
What's great about it: Friendly rep
What's not so great: Research the remote yourself and don't rely on the Geek Squad phone reps
I would recommend this to a friend!
Share this review:
Facebook Digg DelIcioUs
+13points
16of 19voted this as helpful.
Was this helpful?helpful16unhelpful3
Report
Thank you! You have successfully submitted a comment for this review.
  • Tech Insider Network
Customer Rating
1 out of 5
1
Tech had insufficient knowledge, Not recommended
on December 20, 2010
Posted by: sidbalach
(read all my reviews)(read all my reviews)
 
Please wait while more information about sidbalach is loaded.
Additional information about sidbalach could not be loaded.
from NJ
Geek squad sent a tech out why clearly had no experience with the remote they were suppose to program. Then went on to say that mine was an advanced assignment so they would send a more qualified tech.
When I called to schedule for a more qualified tech, they said advanced installs are 300 not the 150 i already paid.
My system is already set up and programs are already setup and programmed, all I need was to have the remote replaced, (ie swap out old for new), and just load the program that is already there.
If someone can't do this for 150 I certainly am not going to pay 300 given the lack of knowledge of the first tech.
Geek Squad and Best Buy, kept me no in telephone limbo shuttling me form one hold queue to another. Funny they are very efficient till they get your money, then the hold time starts. In total I have spend 2 hours on hold trying to get this resolved.
Bad service, don't deliver on promises, send out unqualified people, and then try to hit you up for more money
What's not so great: Did not deliver a final working system as promised
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+11points
16of 21voted this as helpful.
Was this helpful?helpful16unhelpful5
Report
Thank you! You have successfully submitted a comment for this review.
  • Tech Insider Network
Customer Rating
4 out of 5
4
Geek Squad failure
on August 29, 2010
Posted by: poppawp
(read all my reviews)(read all my reviews)
 
Please wait while more information about poppawp is loaded.
Additional information about poppawp could not be loaded.
from davis, ca
Geek Squad hired to set up new TV, bluRay, and remote system with existing recoorder and sound system. This included programming new touch screen do-everything remote. Called back to have recording and playback enabled that didn't work and system still does not record and playback. Would not recomment Geek Squad in setting up programming remotes. (Or, the equipment was not hooked up correctly by Geek Squad)
What's great about it: Agents showed patience and tried hard to please
What's not so great: Remote not programmed to do the job as promised.
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+9points
14of 19voted this as helpful.
Was this helpful?helpful14unhelpful5
Report
Thank you! You have successfully submitted a comment for this review.
  • Tech Insider Network
Customer Rating
3 out of 5
3
The Remote Works Great but I Wonder....
on February 16, 2009
Posted by: CameraMan
(read all my reviews)(read all my reviews)
 
Please wait while more information about CameraMan is loaded.
Additional information about CameraMan could not be loaded.
from Goose Creek, SC
If I really needed for someone else to setup my remote for me. I watched as the Geek Squad technician went through the process of setting up the remote and he had the remote working properly in about 10 minutes. If you think about it his 10 minutes of work cost me $150 or about $15.00 per minute. That's pretty dang expensive in my book!
I had my remote setup in December 2008 and am just now posting the review because I wanted to spent some time using it to make sure I got my money's worth from it. I have and it's really nice to have one remote to control all of your devices instead of multiple remotes. If the price were lower I'd give this service a 5-star rating.
What's not so great: Price
I would recommend this to a friend!
Share this review:
Facebook Digg DelIcioUs
+5points
6of 7voted this as helpful.
Was this helpful?helpful6unhelpful1
Report
Thank you! You have successfully submitted a comment for this review.
Customer Rating
1 out of 5
1
pretty awful experience
on April 1, 2013
Posted by: hollyjam
(read all my reviews)(read all my reviews)
 
Please wait while more information about hollyjam is loaded.
Additional information about hollyjam could not be loaded.
from fort worth tx
Gender:Female
Verified Purchase:Yes
i am still waiting for the $50 gift card promised. i purchased this service online. Website said someone would call in 24-48 hours to schedule it....you can see where I am going with this. no calls no emails. 7 days later i get a receipt UPS-ed to me from Best buy saying thank you for my order??? called twice. scheduled twice. first time was a no show. Customer service promised gift card for the hassle...been a month.
What's great about it: tech that came out
What's not so great: laborious process/promises made not kept
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+3points
3of 3voted this as helpful.
Was this helpful?helpful3unhelpful0
Report
Thank you! You have successfully submitted a comment for this review.
  • Tech Insider Network
Customer Rating
1 out of 5
1
Very poor RF remote or Geek Squad poor programing
on July 14, 2011
Posted by: taylor14314
(read all my reviews)(read all my reviews)
 
Please wait while more information about taylor14314 is loaded.
Additional information about taylor14314 could not be loaded.
from Washington DC Metro Area
Bought Acoustic Research RF remote about 1yr ago. Initially programmed and installed by geek squad. Remote started changing channels, flipping devices, as if short some where. Had geek squad come out to reprogram at my cost and continues with this problem. Geek squad tech on phone says its Acoustic Research device and can't help.
ABSOLUTELY do not buy!!
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+2points
3of 4voted this as helpful.
Was this helpful?helpful3unhelpful1
Report
Thank you! You have successfully submitted a comment for this review.
  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
1 out of 5
1
Two techs in a row lied to me.
on August 18, 2023
Posted by: JFile
(read all my reviews)(read all my reviews)
 
Please wait while more information about JFile is loaded.
Additional information about JFile could not be loaded.
I have had good experiences in the past. Maybe this is just a fluke, but tonight my Bluetooth stopped working. This has happened in the past and a remote connect has been able to fix it, but this time, I was connected to a tech who told me it was fixed and disconnected--when it clearly wasn't. Then I tried again and I was connected to the same tech again. I recognized the name so I asked if it was the same one. He said yes. I said it wasn't fixed and he disappeared quickly and transferred me to someone else who did the same thing. He disconnected before it was fixed and sent me an email saying "I assure you it's fully functional." Two techs in a row who lied to me saying they fixed it, and disappeared before I could let them know it wasn't working. I'm thinking about canceling my subscription. I've had good service in the past, but this experience was horrible.
Mobile Submission: False
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+1point
1of 1voted this as helpful.
Was this helpful?helpful1unhelpful0
Report
Thank you! You have successfully submitted a comment for this review.
  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
1 out of 5
1
Fraudulent Behavior
on March 25, 2025
Posted by: FDCT
(read all my reviews)(read all my reviews)
 
Please wait while more information about FDCT is loaded.
Additional information about FDCT could not be loaded.
**Subject:** Escalation of Concerns Regarding Remote Services for Mk.2 Video Encoder
To whom it may concern,
I am compelled to express my serious dissatisfaction with the Remote Repair Services I received while addressing the installation of my Mk.2 Video Encoder 4K60 Pro. What began as a simple compatibility inquiry turned into an ordeal that caused severe issues with my PC, unnecessary charges, and significant professional and personal disruptions.
### Key Issues:
1. **Initial Compatibility Assistance Neglected**:
Despite my efforts to verify compatibility remotely—due to back pain concerns and the risk of transporting my workstation—no one could conclusively answer my question. I was referred to Remote Repair, initiating this frustrating process.
2. **First Remote Session - Complications Created**:
While the technician reassured me the Mk.2 card was compatible, their actions during the session caused severe PC malfunctions. These included black screens, crashes, worsened performance, and constant instability requiring hard resets. These issues stemmed from unnecessary and harmful alterations to my system, such as deleting USB root files and registry changes.
3. **Second Remote Session - Disregard for Concerns**:
Seeking help to fix what had been broken, I was instead subjected to services I did not agree to, like forced updates and system edits. My objections were ignored, and I was charged for services I never consented to—adding insult to injury.
4. **Escalation Failures and Unclear Charges**:
Over $141 in unclear charges were incurred during this process, despite none of the services resolving the original issue. Additionally, I was offered further services at an additional $149.99 fee, which is unacceptable given the unresolved damages and lack of accountability.
5. **Delays and Professional Impact**:
The unresolved PC issues directly impacted my employment, postponing critical work for several days. The time, stress, and financial burden this caused have been significant and unacceptable.
### Positive Note:
I must commend the Bellingham team for their attentive approach once the issue was escalated. Their professionalism and understanding provided some reassurance after an otherwise unacceptable experience.
### Demands for Resolution:
- A **full refund** of all Remote Repair charges incurred during this process.
- Compensation for the professional disruptions caused by the prolonged downtime of my PC.
- Immediate corrective action to restore my PC to its original, fully functional state.
This experience has left me deeply disappointed in the service and support provided. I demand accountability and a resolution that addresses the financial, professional, and personal impact of this ordeal.
I trust this matter will be taken seriously and resolved without further delay.
Sincerely,
Cameron
Mobile Submission: True
No, I would not recommend this to a friend.
Share this review:
Facebook Digg DelIcioUs
+1point
1of 1voted this as helpful.
Was this helpful?helpful1unhelpful0
Report
Thank you! You have successfully submitted a comment for this review.
  • 2026-06-10 T15:55:43.928-05:00
  • bvseo_pps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_20, tr_20
  • loc_en_US, sid_8354498, prod, sort_default
Showing 1-8 of 20 results 
1 2 3 >>