Overall Customer Rating
4.3 out of 5
4.3
Open Ratings Snapshot
Rating breakdown 46 reviews
5 Stars
36
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
6
46  reviews)
Features
4.6 out of 5
4.6
Performance
4.4 out of 5
4.4
Quality
4.4 out of 5
4.4
(46 Reviews)
83%of customers recommend this product. 
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38 out of 46
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Overall Customer Rating
4.3 out of 5
4.3
Open Ratings Snapshot
Rating breakdown 46 reviews
5 Stars
36
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
6
46  reviews)
Features
4.6 out of 5
4.6
Performance
4.4 out of 5
4.4
Quality
4.4 out of 5
4.4
(46 Reviews)
83%of customers recommend this product. 
(
38 out of 46
)
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Excellent results come out of this washer!
on November 10, 2009
Posted by: Kelley4
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from Pleasant Hill, MO
I love my new Samsung washing machine. I had the washer delivered along with the matching dryer. Best Buy delivery was top notch. My families laundry needs have really put this washer to the test and its perfomance has been great. The large capacity can handle our biggest loads and the clothes are spun very well taking much less drying time. My dryer can actually stay ahead of the washer now! I have used the settings available on this washer to remove stains that I thought would never come out. I did my research on washers before buying and found this one to be highly rated. It has lived up to its rating in this household.
What's great about it: Large capacity, great cleaning ability
What's not so great: N/A
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
1 out of 5
1
Bad customer service
on September 30, 2010
Posted by: mastiffred
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from Amherst, Oh
I did my homework when I purchased this Samsung set. It has good reviews. When they delivered it there were problems with my washer door. I looked up the reviews again. I noticed it had good reviews if the people did not have to deal with Samsungs customer service. The washer door did not line up properly. They sent out a tech and the tech said Samsung would not send out the part to fix the problem. He was told there was a known latch problem so they sent him a latch instead of the hinge. 4 calls, 4 live online sessions, 2 home visits and it is still not fixed. Do not call from work Samsung will not help you unless you are standing next to the unit (even though there were already open work orders and they had all of my info). The first home visit took a week and the second took 3 weeks. This put me over my thirty day return policy with Best Buy but they were awesome and extremely helpful. I am now going to try the Electrolux. I hear their service is much better!
What's not so great: I expected better customer service from Samsung!
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No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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Customer Rating
1 out of 5
1
worst experience ever
on March 27, 2010
Posted by: ladybreeding
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from san diego
I bought this new machine and from the start it was not cleaning clothes. I sat and watched and timed 3 full loads and compared it to the on-line water levels. It was not putting enough water in compared to the on-line pictures. The first washer has a serious error message after 1 week. Returned it and got another of the same model deliverd. Same problem. Did Chat with Samsung and checked everything they said and then they told me it was my water line. They refused to send someone out. I returned the pair and will not buy another Samsung ever!! Worst customer service ever!
What's great about it: The silver care option was a good option if I ever got to use it
What's not so great: Did not put enough water in washer, did not clean clothes, shook so hard it moved 3 inches, Samsung refused to help.
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
4 out of 5
4
Performance
1 out of 5
1
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Customer Rating
5 out of 5
5
Best Delivery People Ever
on August 31, 2008
Posted by: peaceispossible
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from Dallas TX
I was called by the delivery people and asked if they could deliver the washer and dryer a little early. (I bought the matching set with steam) They were professional and very careful. The machines went into a just finished utility room - they didn't bump or scrape a wall or make a mark on the new floor. After they installed the washer and dryer and started a wash cycle, they showed me exactly how everything had been hooked up, explained all the key features of the machines, showed me where to add soap, how to clean the filters and when and they showed me how to operate the washer and dryer. I don't think I have ever had someone that worked directly for a manufaturer be so thorough and informative and I didn't even ask for the information - this was all prompted by them. So refreshing!
As far as the machines go - I washed my first load last night and the clothes were very clean. I have to get accustomed to these longer cycles with a front loader and I need to ask what people do about all the left over moisture in the drum. I left the door to the washer and soap drawer open and they were dry this morning.
Other people have expressed concern about service since these Samsung machines and parts are from overseas. I'll have to wait and see. I can say that the machines are really easy to operate with many choices for how to wash and finish your clothes. The stainless steel drums are so nice and both machines are really quiet. The end of cycle signal is pleasant.
I also want to mention that when I purchased these online I had trouble getting an additional discount that was being offered if you purchased more than one appliance so I called customer service. Again, I had wonderful service. The customer service rep. redid the order for me with the discount and made sure I had everything I needed and then got the delivery set up for the following Saturday as I requested.
This is only one experience, but I have to say I am impressed with BestBuy. This is the first time I have purchased a large item with delivery from them. I usually shop at Lowes or Home Depot. I will be checking BestBuy first from now on.
What's great about it: So far, best delivery and installation experience ever.
What's not so great: Longer wash cycles (never had front loader before). Also moisture left over in washer...
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
1 out of 5
1
DO NOT BUY THIS WASHER
on January 4, 2010
Posted by: BLD
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from Chester, MD
Bought in April 09. Dryer has already been replaced once. We placed a service call Nov 23.....it is Jan 4th and no one has come. The washer vibrates terribly and the dryer has something broken in the drum that rattle the entire time you are drying your clothes. WE DID NOT BY THIS FROM BEST BUY, but are so upset we will take every avenue possible to tell others DO NOT BUY SAMSUNG----NO CUSTOMER SUPPORT
What's great about it: Nothing
What's not so great: Everything...the commercials are an absolute lie. VIBRATES TERRIBLY AND CANNOT GET SERVICE
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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Customer Rating
1 out of 5
1
So Confused!
on August 13, 2009
Posted by: tiffw
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from S.L.C., Utah
I am so confused why this washer is getting such great reveiws. First off this is the first thing that I have ever taken the time to review on the web. I feel like I should because lke you I read all of the reviews before my purchase. I didn't find any bad reviews on this washer so I thought that it was worth the money. I hate it. My first load was on clothes that we had been camping with. I did the heavy duty cycle and the clothes came out smelling like a campfire. I had to wash them twice, and yes I had the silver cycle on. I figured that mabey I didn't use enough soap so I continued with my laundering. Yes it is awesome at washing beadspeads because of it's capacity but I am hesitant if it really is getting them clean. I have purchased over 8 different kinds of soaps, oxi clean and clorox bleach 2 and I am still removing clothes with stains on them. I am also pre-treating them with shout. I took a recent shirt with a stain on it over to my mother in laws top loader with an agitater to see if I was crazy or if the stain really was set. Sure enough it came out. They say that this washer is easier on clothes but if the stain don't come out than you cannot wear them anyways. I am really trying to love this washer because all of the features and capacity seem so cool. I am hoping that mine is just mabey broken. I am torn if I should just pick out a different one or if I should try this one again. Also no soaking in this washer because it doesn't use enough water. I tried to soak something in a bucket with oxi clean,detergent and then poured it into the washer. When you start the cycle it totally drains the water out so all of that product is wasted. They say to just do the pre wash cycle but it puts the oxi clean on the clothes, washes for a few min, and instaed of then going to the regular wash cycle it then drains the pre wash detergent out and starts the regular wash. Why wouldn't it just wash the entire cycle with the oxi clean? I am sooooooo confused and frustrated! Please help if you have any advice.
What's great about it: It's capacity
What's not so great: Doesn't get clothes clean.
No, I would not recommend this to a friend.
Quality
5 out of 5
5
Features
5 out of 5
5
Performance
1 out of 5
1
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Customer Rating
2 out of 5
2
Great if you want to wash clothes for 14 hours
on January 17, 2010
Posted by: tvelazquez9579
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from Portsmouth, VA
Ok, where to start, first off the buttons stick. Had the washing machine for one day and the buttons stuck (the dryer too by the way). The hose does not drain properly either, so the washer leaks too. Still leaks. I have had this washer since Jan 2008. I bought it because I was due with twin girls in April 2008 and I needed a bigger washer and dryer to support the increase in clothing output. I have 4 kids now, add a husband and my mom, that is alot of clothes to wash. Anyway, back to the problems. If you put liquid detergent in the tray it leaks into the drum/machine before the proper drainage timeframe. I called service and I was told to not use liquid and to use powder, so why is there even a liquid option on the tray???? Why is liquid HE made?? Anyway, I HAVE to use this particular detergent, it is the only one that my family will not break out from. I can use anything, but my husband and my kids break out if I don't use a specific detergent, so there goes the powder option. Then there is the matter of the inside of the machine stinking....ugh, it stinks so bad. And I used all the washing machine cleaning products out there. Even the new one that Tide makes. I even wipe it down and leave the door open (as long as the room is locked I have two 2 year olds now). Nothing works. NEXT....come laundry day I only have 5 loads to do, but the cycles take about 2.5 hours each so that is about 14 hours spent just washing clothes!! I use 2 perminant press cycles, no special treaments either, just tide detergent, no steam, no pre-wash nothing, and then 2 gentle cycles, no special treatments either, and still it is about 2.5 hours each cycle to total about 14 hours washing. Then I have to transfer them to the matching Samsung dryer that also has sticking buttons that is supposed to sense when your clothes are dry yet stops and leaves them wet! yep! Fun. That Dryer then takes about another 2 hours per load to dry, so then there goes my entire day just to wash and dry laundry, I end up using the following day putting the clothes away. Let me put it like this. I started my laundry at 7am this morning and it is 10:50pm and I still have one load left waiting to go into the dryer. I only washed my twins' clothes, my husband's and my clothes. Not my mom's or my two older kids clothes. If I had done that then I would of been up until about 3 or 4am. Rediculas. I am going to sell this set to my dad who is single and has just his own clothes to wash and I am going to purchase the Electrolux model that is supposed to have faster cycles. I just don't have the TIME for this!
What's great about it: It is silver, it has alot of buttons
What's not so great: leaks, smells, long cycles, buttons stick
No, I would not recommend this to a friend.
Quality
2 out of 5
2
Features
1 out of 5
1
Performance
1 out of 5
1
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Customer Rating
1 out of 5
1
Was great until it broke down!
on April 20, 2009
Posted by: dannell
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from summerdale, al
I am completely angry and have been told call back one to many times. I paid way too much for my washing machine for it to quit working this quick and then I can not get any one to service it. I will never buy a Samsung again. I have owned GE and Whirl pool before both lasted atleast 10 years before I had a problem.
What's great about it: Washed a lot of clothes.
What's not so great: Can not get Samsung to service it and it is not even 7 months old!
No, I would not recommend this to a friend.
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