Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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The Shark NeverChange Air Purifier MAX is designed for 10x longer filter life, saving you $300 or more in filter replacement costs over 5 years*. It captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). It covers up to 1400 sq. ft. for powerful, multi-room purification. Odor Neutralizer Technology guards against odors throughout your home, releasing a fresh scent into your air for 2x better odor reduction vs. filtration alone, Based on ASTM E544 vs. HP300 with filter and carbon only, after 30 minutes. *Allergen refers to non-living matter. *Vs. cost of replacing filters on a competitor unit over 5-year period in 300 square foot space.
Is the oder cartridge only used to keep oder out of room and does the purifier work as well if you do not use it? I notice it has an oder that makes me sorta nauseous. I assume the smell doesn't go away or get better after using it for awhile?
We would like to let you know that you can use the air purifier with out the odor cartridge.
8 months ago
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Posted by:
Shark Support Team
The Shark Air Purifier 6-Fan NANOSEAL Filter with true HEPA and Advanced Odor Lock captures 99.98% of large, small, & micro-sized particles from the air and is equipped with carbon for heightened protection against household odors and VOCs.
Looking for filters. 6 fan sharp model HE6FKPRO. I BOUGHT THESE 11/28/2022. I have two cleaners but no filters.
We would like to let you know that you purchase the filter for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
8 months ago
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Shark Support Team
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
Can I charge the battery if I have 220 voltage? with the adapter?
We would like to let you know that this unit is designed for use in North America and should only be used in a 120V outlet.
8 months ago
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Posted by:
Shark Support Team
The Shark Steam & Scrub with Steam Blaster Technology scrubbing and sanitizing* steam mop gently scrubs and sanitizes* all at once. The combination of steam and rotating pads delivers up to 3x better stuck-on stain removal vs. traditional steam mops** while providing chemical-free sanitization*.
Can you use this steam mop on luxury vinyl planks or will it ruin my floors?
We can assist you with your request. Our Steam Mops are designed for use on all sealed hard-floor surfaces. We recommend that you first Test an isolated area of the floor surface to be cleaned as well as review the use and care instructions from your floor manufacturer.
8 months ago
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Posted by:
Shark Support Team
The Shark Rotator Pet Upright Vacuum with PowerFins HairPro Brushroll pulls embedded pet hair from carpets and floors. Odor Neutralizer Technology guards against bad odors inside your vacuum for a fresh-smelling home, while the self-cleaning brushroll delivers powerful pet hair pickup without hair wrap. Includes a 3XL-capacity dust cup, and Anti-Allergen Complete Seal with HEPA filtration.
Does this model have a light?
We would like to let you know that this unit does not have headlights on the floor nozzle.
8 months ago
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Posted by:
Shark Support Team
The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 1200 square feet.
Does the shark air purifier max blow cool and warm air
The air that blows out of this unit is cool.
8 months ago
by
Posted by:
Shark Support Team
The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification in a compact size. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 500 square feet.
What is the filter number for this machine?
We would like to let you know that you purchase the filter for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
8 months ago
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Posted by:
Shark Support Team
The Shark UltraCyclone Pro is a cordless handheld vacuum designed for powerful suction and long-lasting motor life. It includes a lithium-ion battery, the CleanTouch dirt ejector, an XL dust cup, a washable filter, and more, at only 2.2 lbs.
QWould this Shark handheld vacuum be good for upholstered furniture?
We would like to let you know that this unit would be great to use for upholstered furniture.
8 months ago
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Posted by:
Shark Support Team
The Shark Wandvac Self-Empty System is the powerful, lightweight cordless vacuum that empties itself so you can ditch the dirty work. It features HyperVelocity suction power and a PowerFins brushroll to tackle floors & carpets with no hair wrap. And when you’re done cleaning, Wandvac automatically empties into a HEPA-sealed base for up to 100x less dust in your home vs. Wandvac traditional emptying.
Do you have to change clean the filter and if you do how often?
We would like to let you know that the filters are washable with water only. Be sure they are 100% dry before putting them back in the unit.
It is recommend to rinse the fabric filter once monthly, or as needed, and rinse the pre-motor filter in the dust cup every 12 months, or as needed.
It is recommend to rinse the fabric filter once monthly, or as needed, and rinse the pre-motor filter in the dust cup every 12 months, or as needed.
8 months ago
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Posted by:
Shark Support Team
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on carpets and hardfloors Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere
How do you get it to connect to Wi-Fi? It does not connect at least this model doesn't but the Roomba did connect but it is super loud and doesn't go over certain rugs it gets stuck and turns around and the right wheel constantly gets stuck.
We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
8 months ago
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Posted by:
Shark Support Team