Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
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Shark - Lift-Away® Pro Steam Pocket® Mop - White & Silver
Trust the shark to clean your floor with this Shark Lift-Away professional steam pocket mop. The three programs allow you to select the perfect setting for your needs, whether you wish to dust, mop or scrub. The Shark Lift-Away professional steam pocket mop includes dual-sided microfiber pockets that slip onto the head for easy cleaning and replacement.
can i use this on carpet
Hello Joy,
The Shark - Lift-Away® Pro Steam Pocket® Mop does not feature a carpet glider and cannot be used on carpet.
Best Regards,
Customer Support Team
The Shark - Lift-Away® Pro Steam Pocket® Mop does not feature a carpet glider and cannot be used on carpet.
Best Regards,
Customer Support Team
8 months ago
by
Posted by:
Shark Support Team
At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.
I purchased my rocket 3/28/14 and it seems to be losing suction power. I rinse the sponge filter. Is there anything else I should be doing?
Hi Morningglory,
That's a great question. In regards to loss of suction power for this Shark Rocket Bagless Upright vacuum (model# HV301), its possible its due to a blockage somewhere in the unit. We would recommend you to reach inside the dust cup to ensure that no dust or pet hair is blocking the airflow through the metal debris screen in the center of the dust cup. Continue verifying if there's any blockage on the other parts of the unit by detaching the unit and verifying the wand, the hose and also on the bottom of the floor nozzle. You will find these steps detailed in your manual. We hope this information was useful. Thanks
Best Regards,
Customer Service Team
That's a great question. In regards to loss of suction power for this Shark Rocket Bagless Upright vacuum (model# HV301), its possible its due to a blockage somewhere in the unit. We would recommend you to reach inside the dust cup to ensure that no dust or pet hair is blocking the airflow through the metal debris screen in the center of the dust cup. Continue verifying if there's any blockage on the other parts of the unit by detaching the unit and verifying the wand, the hose and also on the bottom of the floor nozzle. You will find these steps detailed in your manual. We hope this information was useful. Thanks
Best Regards,
Customer Service Team
8 months ago
by
Posted by:
Shark Support Team
Shark - Steam Mop - Metallic Lavender
Keep your floors clean and sparkling with this upright steam mop. Let its steam-releasing design and absorbent triple-action microfiber pad make carrying buckets, rinsing and wringing things of the past.
How do I order the cleaning pads?
Blondie,
For information on additional parts/ accessories please, kindly contact The BestBuy Customer Support Team at 1-888-237-8289.
Best Regards,
Customer Support team
For information on additional parts/ accessories please, kindly contact The BestBuy Customer Support Team at 1-888-237-8289.
Best Regards,
Customer Support team
8 months ago
by
Posted by:
Shark Support Team
Shark CarpetXpert with Stainstriker, 2-in-1 deep carpet cleaner and handheld spot & stain eliminator, combines Shark's powerful suction & PowerSpray high pressure spray to deliver the best tough stain elimination**and the best deep carpet cleaning among full-sized deep carpet cleaners‡. Two unique chemicals mix and activate on contact in the built-in tool to deliver 20X more stain-striking power*. ‡Based on ASTM F2828 vs. full-sized carpet cleaners above 14 lbs. **Based on TM110, vs. extractor market, using included stain cleaner and best-performing accessory. *vs. Shark Deep Clean Pro Formula.
Best way to use pet tool
We would like to let you know that the pet tool is designed to collect debris and dirty liquid in the easy-empty onboard chamber. The tool extracts wet pet messes, while preventing the mess from reaching the hose and the interior of the unit. Use on wet pet messes only.
8 months ago
by
Posted by:
Shark Support Team
The Shark NeverChange Air Purifier MAX is designed for 10x longer filter life, saving you $300 or more in filter replacement costs over 5 years*. It captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). It covers up to 1400 sq. ft. for powerful, multi-room purification. Odor Neutralizer Technology guards against odors throughout your home, releasing a fresh scent into your air for 2x better odor reduction vs. filtration alone, Based on ASTM E544 vs. HP300 with filter and carbon only, after 30 minutes. *Allergen refers to non-living matter. *Vs. cost of replacing filters on a competitor unit over 5-year period in 300 square foot space.
Does this help with pet smells in your home? Older dog starting to have accidents and paranoid about smells.
The Shark NeverChange Air Purifier filter is equipped with activated carbon. This is designed to absorb household odors and VOCs (volatile organic compounds) such as formaldehyde, acetone, and butanol. Depending on the model purchased, the type of filter may vary. Some models of the Shark NeverChange™ Air Purifier also come with Shark Odor Neutralizer Technology, which guards against bad odors in the air for a fresher-smelling home.
8 months ago
by
Posted by:
Shark Support Team
The Shark Stratos Corded stick has the most powerful suction and best hair pick up of any Shark. It features Shark’s most advanced cleaning technology. The DuoClean PowerFins Hair Pro nozzle grips and captures more dirt, debris and hair, and Odor Neutralizer Technology guards against bad odors inside your vacuum. Plus, Anti-Allergen Complete Seal with HEPA filtration traps fine particles as you clean.
Does this vacuum stand upright on its own?
We would like to let you know that this unit will not stand up on its own. It would need to be leaned against something or you can remove the handheld from the wand and store it on the storage hook where the bottom of the wand connects to the floor nozzle.
8 months ago
by
Posted by:
Shark Support Team
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on carpets and hardfloors Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere
I have 5G Wi-Fi. Will this work with that?
We would like to let you know that shark robots require a 2.4 GHz network to complete the connection process, it will not connect to a 5GHz.
8 months ago
by
Posted by:
Shark Support Team
Shark - Cordless Pro Stick Vacuum with Clean Sense IQ and Odor Neutralizer, PowerFins Plus Brushroll - Light Blue
The Shark Cordless Pro with Clean Sense IQ and PowerFins Plus is the newest lightweight cordless stick with the latest cleaning technology. Clean Sense IQ detects the dirt you can’t see and automatically boosts power. The PowerFins Plus brushroll combines flexible fins and soft microfiber material for continuous contact on all surfaces. Plus, Odor Neutralizer Technology guards against bad odors from debris you pick up. Combines two brushroll technologies into one nozzle—soft microfibers handle stuck-on dust & piles of large debris, and PowerFins directly engage floors and dig deep into carpets. HyperVelocity accelerated suction delivers incredible performance in an ultra-lightweight cordless. Removable battery can charge anywhere in your home, delivering up to 40 minutes of runtime. (In standard mode, measured at the hand vacuum.) Removable dust cup empties debris in seconds with a CleanTouch Dirt Ejector so you never get your hands dirty. | Shark Cordless Pro with Clean Sense IQ and PowerFins Plus | IZ562H
How do I know if my Shark Cordless Pro has the Odor Neutralizer or not? The quick start guide gives directions on installing the Odor Dial In Nozzle…. But I don’t have or can’t see that actual part on mines??? Do they Not All Come with that particul?
We are sorry to hear that you are having this issue. To better assist you with this we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
8 months ago
by
Posted by:
Shark Support Team
Shark - Navigator Anti-Allergen Plus Upright Vacuum with HEPA Filtration - White
This Shark Navigator features powerful suction for deep cleaning and Anti-Allergen Complete seal with a HEPA filter to trap dust and debris. Equipped with a 3XL-capacity dust cup and an extendable hose for up to 10 feet of above-floor reach.
does this vacum have auto rewind on the cord?
We would like to let you know that this unit does not have an auto rewind for the cord, it has to be wrapped up manually.
8 months ago
by
Posted by:
Shark Support Team
The Shark WANDVAC Cord-Free Handheld Vacuum combines lightweight portability with the incredible suction power of a high-speed brushless motor. Weighing just 1.4 lbs., this lightweight handheld vacuum boasts a tapered nozzle for easy debris pickup and two accessories for tackling pet hair, upholstery, and tight spaces. Between cleanings, return your vacuum to the charging dock for fast recharging. Fast cleaning, always ready when you need it. The Shark WANDVAC: Extraordinary power for the everyday mess.
Does this vacuum come with a brush attachment? This is for a Lasko space heater, and I was told by them that I need a vacuum with a brush attachment to clean it.
We would like to let you know that this unit comes with a duster crevice tool, which has a brush on it that you can flip up to use when needed.
8 months ago
by
Posted by:
Shark Support Team