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    June 7, 2016
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The Shark Matrix Self-Emptying Robot Vacuum features incredible suction power, Matrix Clean and Precision Home Mapping. It has Incredible Shark suction power and a self-cleaning brushroll, pulling trapped debris, dust, and pet hair from carpets and hardwood floors. With Matrix Clean, the robot cleans using a precision grid taking multiple passes over dirt and debris, leaving no spots missed. The robot empties itself into a bagless base after each clean and holds up to 30 days of dirt and debris. No additional purchase necessary for dirt/dust bags. Now with extended runtime technology, the robot cleans 2x faster (*vs. Shark AI Ultra RV2500, due to more initial runtime in recharge/resume mode). With Precision Home Mapping, the robot uses its 360 LIDAR vision to scan your home and build a detailed map, enabling fully autonomous movement. This also allows your robotic vacuum to detect and avoid objects in its path day or night (*objects 4.5 inches or greater in its path). It creates a precise home map in the SharkClean app so you can select specific areas to clean on-demand, initiate Matrix Clean, and set cleaning schedules from anywhere. Together, Shark cleaning power with Matrix Clean and Precision Home Mapping give you the confidence your robot will complete the cleaning mission every time.
 

Does it work on medium height carpet?

We would like to inform you that this robot works great on most flooring types. It may struggle with some high pile carpets. If it does, you can use the included BotBoundary™ Strips to block of the area. We recommend contacting the manufacturer of the flooring to verify compatibility.
7 months ago
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Posted by: 
Shark Support Team
 
The Shark Clean Sense Air Purifier MAX with Odor Neutralizer Technology uses Pure Air MicroForce to deliver fast, powerful, and quiet purification for up to 1200 sq. ft. A True HEPA filter captures 99.98% of airborne particles (based on IEST-RP-CC007.3, 0.1-0.2 microns). Odor Neutralizer Technology guards against odors throughout your home.
 

country of origin?

We would like to let you know that our products are manufactured in China.
7 months ago
by
Posted by: 
Shark Support Team
 
Meet the new Shark Cordless Detect Pro Stick Vacuum. It features an ultra-intelligent Detect performance suite—4 deep-cleaning technologies that detect & react to your home to capture hidden dirt on every surface, corner, edge, and crevice. DirtDetect senses the hidden dirt that hides in your home, and automatically boosts power to pull it in. EdgeDetect senses edges and corners and doubles suction* power for more powerful cleaning* (vs. ECO mode). FloorDetect senses carpets and hard floors around your home, and optimizes your vacuum’s performance based on the floor type. Lastly, LightDetect automatically illuminates dark spaces, so you can easily track down hidden dirt. All four of these technologies combine in the Shark Detect Pro to give you up to 50% better* dirt pickup (*Based on ASTMF608, eco vs. boost). Plus, the QuadClean Multi-Surface brushroll tackles four cleaning targets: fine dust, pet hair, large debris, and dust along edges. After every clean, Detect Pro Auto-Empty System brings you the ultimate convenience—it empties on its own. Return it to its base, and it charges and empties automatically, sealing in up to 30 days worth of dust & debris, so you can forget about emptying for up to a month, and leave behind the trips to the trash can after every use. Inside the base, Odor Neutralizer Technology guards against bad odors, for a fresh-smelling home. Change the way you clean with the Shark Cordless Detect Pro Auto-Empty System—the dirt-detecting cordless that empties itself.
 

Does it get recharge by placing it on the base? Or do I have to plug the handle battery piece?

We would like to let you know that the unit will charge when it is placed on the base.
7 months ago
by
Posted by: 
Shark Support Team
 
The Shark AI Ultra 2-in-1 Robot Vacuum & Mop combines an ultra-powerful vacuum with Sonic Mopping for a complete clean from start to finish. Featuring Matrix Clean, the robot cleans in a precision grid taking multiple passes from multiple angles over debris ensuring no spots are missed on all your carpets and floors. Using Matrix Clean, the vacuum delivers 30% better carpet cleaning*and 50% better stain cleaning** (*vs. RV2610WD single pass tested on level loop sand, **vs. RV2001WD). Engineered to pick up more pet hair with its self-cleaning brushroll, this robot vacuum leaves no cleaning detail unmet. It even cleans edges and corners with CleanEdge Technology using blasts of air to pull debris into its cleaning path. The robot's intelligent navigation features precision home mapping and object detection. With Precision Home Mapping, the robot uses it’s 360° LiDAR vision quickly and accurately maps your home so your robot can methodically clean detecting and avoiding objects in its path, day, or night (*objects 4.5 inches or greater in its path), adapting to everyday changes in the home. When low on battery, the robot can return to its base, recharge, and pickup cleaning where it left off. Set a cleaning schedule, initiate on-demand cleaning, or activate Matrix Clean, all with sound of your voice using Amazon Alexa or Google Assistant. Utilize the app to set custom carpet and no-go zones for complete control of where the robot cleans and doesn’t clean. This robot masterfully integrates powerful Shark(R) cleaning performance with intelligent navigation to give you the ultimate floor cleaning machine.
 

Does it handle rugs with fringe?

We would like to inform you that this robot can go over carpets and rugs that have fringe, However, it may struggle and get stuck with longer tassels or fringes.
7 months ago
by
Posted by: 
Shark Support Team
 
Shark SmoothStyle is designed to style and smooth hair with heated comb technology for a healthy, voluminous finish. Use Blow Dryer Brush Mode for wet-to-dry volumizing with no heat damage and Heated Comb Mode to style, align, and smooth.
 

Is this light weight? I have one that’s a bit heavy and my arm gets tired of holding it.

We would like to let you know that this unit weighs 1.56lbs.
7 months ago
by
Posted by: 
Shark Support Team
 
 Shark - Steam and Scrub All-in-One Scrubbing and Sanitizing Hard Floor Steam Mop S7001 - Cashmere Gold
Shark - Steam and Scrub All-in-One Scrubbing and Sanitizing Hard Floor Steam Mop S7001 - Cashmere Gold
The Shark Steam & Scrub scrubbing and sanitizing* steam mop gently scrubs and sanitizes* all at once. The combination of steam and rotating pads delivers up to 2x better stuck-on stain removal vs. traditional steam mops** on sealed hard floors. This deeper cleaning removes dust, residue, grease, and bacteria while providing chemical-free sanitization*.
 

How do you remove the inserted handle or dissemble?

We would like to let you know to remove the handle there is a hole under the cord hook on the main unit where the handle attaches. You would use something like a screwdriver to push in the button that is there and pull up on the handle at the same time.
8 months ago
by
Posted by: 
Shark Support Team
 
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
 

Can I turn off the brush for berber carpet

We can assist you with your inquiry. This unit has 2 floor settings, one for carpets where the brush spins, the other setting is for barefloors and the brush does not spin.
8 months ago
by
Posted by: 
Shark Support Team
 
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
 

Can I buy the charger, it’s not charging any more.how much it cost

We would like to inform you that this model of vacuum is not cordless. If you have a cordless vacuum and need to order a replacement charger, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
8 months ago
by
Posted by: 
Shark Support Team
 
 Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
 

Why does my shark ion robot bounce on the carpet? It doesn’t do this at my parent’s house on their carpet.

We are glad to assist you today. We would like to inform you that this robot can only be used on hard floor surfaces or low-pile carpet. If you have any other concern, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
8 months ago
by
Posted by: 
Shark Support Team
 
 Shark - Navigator Upright Vacuum - Champagne
Shark - Navigator Upright Vacuum - Champagne
Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.
 

Dirt going into the top part of cup not the main cup

Hello Samantha,

We are sorry to hear that you are experiencing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team
8 months ago
by
Posted by: 
Shark Support Team