Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark Support Team's Reviews
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Shark Support Team's Questions
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Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
Does this machine wash wood floors without damaging them
We can assist you with your inquiry. This unit can be used to vacuum up dust and dirt off all hard floors with out damaging the floor.
4 years, 6 months ago
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Posted by:
Shark Support Team
Shark - APEX DuoClean Pet Stick Vacuum - Forest Mist Blue
Keep rooms clean with this Shark APEX DuoClean with Zero-M corded stick vacuum. Featuring a powerful motor and innovative DuoClean dual brushrolls, this vacuum easily removes dust, dirt and debris from floors and carpets. This Shark APEX DuoClean with Zero-M corded stick vacuum has a slim profile to get underneath furniture.
Can you replace the belt on this vacuum?
We would like to inform you that the belt on our units are not replaceable.
4 years, 6 months ago
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Posted by:
Shark Support Team
Shark - Rocket Hand Vac - Gray/Crimson
Shark Rocket Hand Vac: With 500W and 4.2 amps of power, this hand vac efficiently removes dust, dirt and debris from your home, car, boat or RV. The TruePet motorized brush allows you to pick up pet hair and loose debris.
Does this work well on carpeted stairs and if so, which attachment would be best to use on the stairs?
We can assist you with your inquiry. This unit works great on carpeted stairs. This unit comes with a TruePet Motorized Brush that is perfect to use on stairs.
4 years, 6 months ago
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Posted by:
Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
Can I order a new plug Olin for the portable lavender vacuum?
We can assist you with your inquiry. All available parts for this unit can be purchased by reaching out to our Customer Care Team at 1-877-581-7375 Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
4 years, 6 months ago
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Posted by:
Shark Support Team
Shark - DuoClean Slim Upright Vacuum - Gray
Pull out this Shark DuoClean Slim upright vacuum for jobs large and small. The included dusting brush and crevice and upholstery tools make it a powerhouse for cleaning furniture and out-of-the-way corners. This Shark DuoClean Slim upright vacuum is lightweight, making it easy to transport up flights of stairs on cleaning day.
When the machine is running the brush roll. Stays stationary I cleaned the hoses. The question I have is the brush roll connected to a drive belt and if it is how do you remove the roll.
We would like to inform you that with our units, the brush roll will not spin when in the upright position. It is a safety feature on the unit so the brush roll will not damage the floor while it is sitting in one spot.
4 years, 6 months ago
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Posted by:
Shark Support Team
Shark - DuoClean Slim Upright Vacuum - Gray
Pull out this Shark DuoClean Slim upright vacuum for jobs large and small. The included dusting brush and crevice and upholstery tools make it a powerhouse for cleaning furniture and out-of-the-way corners. This Shark DuoClean Slim upright vacuum is lightweight, making it easy to transport up flights of stairs on cleaning day.
Does this model have the self cleaning brushroll? If not, does Shark make any slim or lightweight vacuum cleaners with self cleaning brushroll?
We can assist you with your inquiry. This unit does not have a self-cleaning brushroll. To get assist with finding the right Shark for you we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET
4 years, 6 months ago
by
Posted by:
Shark Support Team
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
Do shark navigators have belts that will break?
We can assist you with your request. All our vacuums have belts. The belts in our units are lifetime belts and should last the life of the unit.
4 years, 6 months ago
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Posted by:
Shark Support Team
Shark - Corded Steam Pocket Mop - Lavender/Chrome
Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.
My hardwoods were sealed with acrylic not urethane. Can this mop be used on them?
We can assist you with your inquiry. Our steam mops can be used on any floors that are sealed, however if you still have concerns we recommend reaching out to the manufacture of the flooring.
4 years, 6 months ago
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Posted by:
Shark Support Team
Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic
The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.
I purchased a Shark Navigator Pet Pro Upright Vacuum and it came with three (3) accessories. However, I'm only finding two (2) spots to store them in. Is there a third that I'm missing? Thanks!
We can assist you with your inquiry. This unit only has 2 spots to be able to store accessories.
4 years, 6 months ago
by
Posted by:
Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
It comes on but cuts off . It will not stay on... Why ???
We are sorry to hear that you are having this issue with your vacuum. We would like to learn more about this. Please share with us via email at helpfulshark@sharkninja.com the following information, your contact information and a brief description of the issue and we will reach out to you.
4 years, 6 months ago
by
Posted by:
Shark Support Team