Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
I read you can take the shark to another level & hit the clean button. Took downstairs & cleaned the parameter looking for the dock. After 1 full pass around, said it could not find the dock, shut off & said return to dock. How do you clean multi levels?
We are happy to assist you with this. Once the robot is fully charged, carry the robot to another level of your home and press the clean button. Once the robot needs to dock to charge, pause the cleaning and carry it back to the dock for charging.
4 years, 8 months ago
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Shark Support Team
Shark - Rocket Hand Vac - Gray/Crimson
Shark Rocket Hand Vac: With 500W and 4.2 amps of power, this hand vac efficiently removes dust, dirt and debris from your home, car, boat or RV. The TruePet motorized brush allows you to pick up pet hair and loose debris.
Are the attachments included or do we have to buy them separately
We would like to inform you that this vacuum includes a Stretch Hose, Motorized Hand Tool, Dusting Brusj, and 12" Crevice Tool.
4 years, 8 months ago
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Shark Support Team
Shark - DuoClean Lift-Away Speed Upright Vacuum - Black and Gray
Clean your room quickly with this Shark DuoClean upright vacuum. Its deep-cleaning bristle brush and soft brushroll capture particles of any size, while the quick-release detachable canister lets you use the wand alone to reach hard-to-access spaces. This Shark DuoClean upright vacuum has LED headlights for visibility and an accessory storage compartment to keep everything organized.
What is the difference between the NV771 and NV831?
We are happy to assist you with your inquiry. The NV831 is a Powered Lift-Away. This allows you to lift-away the main body of the vacuum and still have power to the floor nozzle. The NV771 is not a Powered Lift-Away.
4 years, 8 months ago
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Shark Support Team
Shark - APEX DuoClean Pet Stick Vacuum - Forest Mist Blue
Keep rooms clean with this Shark APEX DuoClean with Zero-M corded stick vacuum. Featuring a powerful motor and innovative DuoClean dual brushrolls, this vacuum easily removes dust, dirt and debris from floors and carpets. This Shark APEX DuoClean with Zero-M corded stick vacuum has a slim profile to get underneath furniture.
Does this vacuum stand up on its own, or do you need to lean it against something to keep it from falling over?
We are happy to assist you with your inquiry. This vacuum will not stand on its own. With this being said, there is a hook on the bottom front of the wand that you can store the handheld portion of the vacuum on. This allows you to store the vacuum without leaning it against something.
4 years, 9 months ago
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Posted by:
Shark Support Team
Shark - Rocket Hand Vac - Gray/Crimson
Shark Rocket Hand Vac: With 500W and 4.2 amps of power, this hand vac efficiently removes dust, dirt and debris from your home, car, boat or RV. The TruePet motorized brush allows you to pick up pet hair and loose debris.
Is the attachable nozzle small enough to get between seats and other small places
We would like to inform you that the included 12" crevice tool is perfect for getting into the tough to reach areas.
4 years, 9 months ago
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Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Why does MY Shark RV750 not stay connected to WIFI
We are sorry to hear that you are experiencing a difficulty with your robot. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
4 years, 9 months ago
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Posted by:
Shark Support Team
Shark - IONâ„¢ X40 Cordless Stick Vacuum - Sandstone
Streamline your cleaning routine with this Ninja cord-free vacuum. Its lightweight design makes it easy to slide across hardwood floors and carpeting, and the 8.6-inch path width lets you cover more ground faster. The battery of this Ninja cord-free vacuum has a 210-minute charge time that facilitates convenient wireless housekeeping.
My ion x40 will not stay charged. What should I do?
We are sorry to hear that you are experiencing a difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
4 years, 9 months ago
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Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Just bought rv750 and can't get the filter out. Has small screw on left side but no tabs .
We are sorry to hear that you are experiencing a difficulty with your robot. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
4 years, 9 months ago
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Posted by:
Shark Support Team
Shark - Navigator Lift-Away Zero-M Speed Upright Vacuum - Red Peony
Keep living areas spotless with this Shark Navigator vacuum. The Zero-M cleaner head actively removes hair buildup from the brush roll for continuous power, and the Above-Floor Lift-Away technology let you access hard-to-reach areas such as stairs and furniture. This Shark Navigator vacuum has swivel steering for easy maneuverability in tight spaces.
Can you turn the brush off to use on a rug that you're not supposed to use a beater brush?
We would like to inform you that this vacuum has two flooring settings; Hard Floor and Carpet. With this being said, it does not completely turn the brushroll off.
4 years, 9 months ago
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Posted by:
Shark Support Team
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
Does this vacuum have a light?
We would like to inform you that this vacuum does not have lights on it.
4 years, 9 months ago
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Posted by:
Shark Support Team