Shark Support Team

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June 7, 2016
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Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

If the shark is programmed while in one outlet location, can it be later moved to a different outlet location

We would like to inform you that this robot can be moved between scheduled cleanings.

4 years, 9 months ago

Posted by:

Shark Support Team

Shark - Professional Lightweight Iron - Red

Remove wrinkles from garments with this Shark GI305 professional lightweight iron, which delivers 1500W of power for effective operation and features a 180° tank for easy filling under a faucet.

how much this iron weight?

We would like to inform you that this iron weighs 3.32 pounds.

4 years, 9 months ago

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Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

Do you sell a caddy for this model

We would like to inform you that there is a canister caddy available separately for this vacuum. To assist you with ordering it, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

4 years, 9 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

Can I use my Shark to clean an area rug without harming the hardwood floor under it?

We would like to inform you that this steam mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

4 years, 9 months ago

Posted by:

Shark Support Team

Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic

The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.

Does this Shark vacuum have a motorized brush/beater bar?

We are happy to confirm that the brushroll is motorized.

4 years, 9 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Why does my Shark Ion make a loud grinding noise vacuuming carpet but when vacuuming flat surfaces the sound goes away?

We are sorry to hear that your robot is not working as intended. to assist you with this, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

4 years, 9 months ago

Posted by:

Shark Support Team

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

Will the Shark app be able to use a 5 g network? The iRobot 675 will only let you use a 2.4 g network so is useless.

We would like to inform you that this robot requires a 2.4GHz network.

4 years, 9 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

See all Q&A for this product

Does it have light so you see the dust and particles on the floor as you vaccum?

We would like to inform you that this vacuum does not have headlights.

4 years, 9 months ago

Posted by:

Shark Support Team

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

Could this be used with a 220 volt adapter? Or a 220 AC power cord?

We would like to inform you that this vacuum is designed to work on 120 Volts.

4 years, 9 months ago

Posted by:

Shark Support Team

Shark - APEX DuoClean Pet Stick Vacuum - Forest Mist Blue

Keep rooms clean with this Shark APEX DuoClean with Zero-M corded stick vacuum. Featuring a powerful motor and innovative DuoClean dual brushrolls, this vacuum easily removes dust, dirt and debris from floors and carpets. This Shark APEX DuoClean with Zero-M corded stick vacuum has a slim profile to get underneath furniture.

Where does the stuff you vacuum up go?

We would like to inform you that this vacuum has a removable dust cup that collects the dirt and debris vacuumed up.

4 years, 9 months ago

Posted by:

Shark Support Team