Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
What is the manufacturers warranty?
We would like to inform you that this vacuum includes a 5 year limited warranty when purchased from an authorized retailer of SharkNinja Operating LLC.
4 years, 9 months ago
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Shark Support Team
Shark - Corded Steam Pocket Mop - Lavender/Chrome
Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.
I love my Shark wood floor steamer.The problem I have is the bottom part mop detaches when the steam builds up. Any suggestions?
We are sorry to hear that this is happening. To best assist you with this, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
4 years, 9 months ago
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Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
I can’t seem to empty it hue does that eirk
We are happy to assist you with your inquiry. To empty the dust cup, press down on the dust-cup release button and pull off the dust cup. Remove filter after taking dust cup off unit. Hold dust cup over a trash bin and dump out the debris.
4 years, 9 months ago
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Shark Support Team
Shark - Navigator Upright Vacuum - Champagne
Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.
None of the pics show the power cord. Where is it located on the vacuum?
We are happy to assist you with your inquiry. The power cord is connected to the middle of the back of the main body of the vacuum. There is a small hook on the back of the handle to hook the power cord to, so it is out of the way while you vacuum.
4 years, 9 months ago
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Shark Support Team
Shark - Rocket Hand Vac - Gray/Crimson
Shark Rocket Hand Vac: With 500W and 4.2 amps of power, this hand vac efficiently removes dust, dirt and debris from your home, car, boat or RV. The TruePet motorized brush allows you to pick up pet hair and loose debris.
The rotating head has a sliding switch on it. What is that for?
We are happy to assist you with your inquiry. The slider is a suction control. By opening this, it will lower the suction.
4 years, 9 months ago
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Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Hello, The vacuum is having a hard time finding our master bedroom. Can I pick it up and move it in their for it to learn that area? Will it include that on the map?
We would like to inform you that this model does not have mapping capabilities. It is designed with Smart Sensor Technology so it can navigate around obstructions as it cleans your floor. By using an array of sensors, the robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles. If your robot appears to be spending a lot of time in one spot, don't worry-over time, its programming will help it cover the full area. The robot might not hit every area in one cleaning, but by scheduling daily cleaning, you'll notice its cleaning path will differ with each run to ensure it is maintaining your floors.
4 years, 9 months ago
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Posted by:
Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
Lost attachment, do they sell separately
To assist you with ordering a replacement attachment, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
4 years, 9 months ago
by
Posted by:
Shark Support Team
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
Does this vacuum have a belt
We would like to inform you that this vacuum does have a belt to drive the brushroll With this being said, the vacuum's intelligent electronic system will shut off the power nozzle motor to avoid belt wear if you block the brush roll with a large object such as a sock or carpet edge. Simply turn off the power, unplug the vacuum, remove the obstruction, and then return to vacuuming.
4 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
I don't have wi-fi. Is there a Shark robot vacuum that does not require wi-fi to operate?
We would like to inform you that this robot can be used without WiFi. You can manually control the robot by pressing the buttons on the robot. With this being said, we recommend pairing the robot with the Shark App to receive regular updates to the robot and the app. This will ensure that the robot is maintaining optimal performance. By connecting to the app, you can also schedule daily cleanings.
4 years, 9 months ago
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Posted by:
Shark Support Team
Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic
The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.
I need a vacuum that allows you to shut off the brush roller for vacuum suction only cleaning. Can you shut off the brush roller on this unit?
We would like to inform you that the brushroll on this vacuum cannot be turned off when using the floor nozzle.
4 years, 10 months ago
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Posted by:
Shark Support Team