Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - APEX DuoClean Powered Lift-Away AX951 Bagless Upright Vacuum - Sage green
Leave no dirt behind with this Shark APEX vacuum. Its DuoClean operation uses a soft brush roll and powerful suction to pick up large debris and stuck-in dust, and its Powered Lift-Away technology provides extended reach underneath furniture. This Shark APEX vacuum prevents captured irritant particles from escaping thanks to its Anti-Allergen Complete Seal technology.BR>
What is the difference between Model AX912 for $299.99 on the Shark website and Model AX951 for $399.99 on Best Buy's website? Other than the color, it seems like the vacuum and attachments are the same for both models.
Hello Confused,
We are happy to assist you with your inquiry regarding the AX912 and AX951. The AX912 is a smaller vacuum. It has a 900 Watt, 7.5 Amp motor. The dust cup holds 0.9 dry quarts, and the vacuum weighs approximately 15 pounds. The AX951 has a 1350 Watt, 11.3 Amp motor. The dust cup holds 1.5 dry quarts, and the vacuum weighs approximately 16 pounds.
We hope this information helps.
The Customer Support Team
We are happy to assist you with your inquiry regarding the AX912 and AX951. The AX912 is a smaller vacuum. It has a 900 Watt, 7.5 Amp motor. The dust cup holds 0.9 dry quarts, and the vacuum weighs approximately 15 pounds. The AX951 has a 1350 Watt, 11.3 Amp motor. The dust cup holds 1.5 dry quarts, and the vacuum weighs approximately 16 pounds.
We hope this information helps.
The Customer Support Team
5 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - Ultimate Professional Iron - Copper/Gray
Shark GI505 Ultimate Professional Iron: Smooth wrinkles from your clothing to maintain a professional, stylish appearance using this iron. A stainless-steel soleplate allows easy gliding action and heat retention during use. The lightweight design and 10' cord permit simple movement.
Can someone confirm the voltage range ? Does it support up to 240V as i need to use this product outside US?
Hello Ash,
We would like to inform you that the Shark® Ultimate Professional Iron is designed to work on 120 Volts.
We hope this information helps.
The Customer Support Team
We would like to inform you that the Shark® Ultimate Professional Iron is designed to work on 120 Volts.
We hope this information helps.
The Customer Support Team
5 years, 2 months ago
by
Posted by:
Shark Support Team
Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso
Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.
Is this vacuum hepa filtration?
Hello Hepa,
We are happy to confirm that the Shark® APEX® DuoClean® with Zero-M® Powered Lift-Away® is equipped with the Advanced Anti-Allergen Complete Seal Technology® and a HEPA filter.
We hope this information helps.
The Customer Support Team
We are happy to confirm that the Shark® APEX® DuoClean® with Zero-M® Powered Lift-Away® is equipped with the Advanced Anti-Allergen Complete Seal Technology® and a HEPA filter.
We hope this information helps.
The Customer Support Team
5 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - APEX DuoClean Pet Stick Vacuum - Forest Mist Blue
Keep rooms clean with this Shark APEX DuoClean with Zero-M corded stick vacuum. Featuring a powerful motor and innovative DuoClean dual brushrolls, this vacuum easily removes dust, dirt and debris from floors and carpets. This Shark APEX DuoClean with Zero-M corded stick vacuum has a slim profile to get underneath furniture.
Is the Dust-Away™ Hard Floor Attachment Model #: XHFGV321 compatible with this vacuum?
Hello Shannon<
We would like to inform you that the Shark® Dust-Away® Hard Floor Attachment is not compatible with the Shark® APEX® DuoClean® Bagless Pet Handheld/Stick Vacuum. We would like you to know that this vacuum is equipped with the DuoClean® technology. This is a dual-brushroll system to deep-clean carpets and directly engage floors for a polished look.
We hope this information helps.
The Customer Support Team
We would like to inform you that the Shark® Dust-Away® Hard Floor Attachment is not compatible with the Shark® APEX® DuoClean® Bagless Pet Handheld/Stick Vacuum. We would like you to know that this vacuum is equipped with the DuoClean® technology. This is a dual-brushroll system to deep-clean carpets and directly engage floors for a polished look.
We hope this information helps.
The Customer Support Team
5 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
our dog sheds a lot, can the shark handle it?
Hello<
We would like to inform you that the Shark - ION™ 750 App-Controlled Robot Vacuum has a self cleaning brush to help with picking up pet hair.
We hope this information helps.
The Customer Support Team
We would like to inform you that the Shark - ION™ 750 App-Controlled Robot Vacuum has a self cleaning brush to help with picking up pet hair.
We hope this information helps.
The Customer Support Team
5 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
my shark robot stops & beeps when it runs into a wall, corner or the leg of a table. I've watched the wheels turn and it wont bump and turn again. it will turn it's wheels until it starts beeping because it's stuck. I am always turning it and restart it
Hello honu,
We are sorry to hear that you are experiencing a difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing a difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 3 months ago
by
Posted by:
Shark Support Team
Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
Does vacuum have a swivel base?
Hello,
We are happy to confirm that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum is equipped with advanced swivel steering.
We hope this information helps.
The Customer Support Team
We are happy to confirm that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum is equipped with advanced swivel steering.
We hope this information helps.
The Customer Support Team
5 years, 3 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
After setting the schedules, does R750 need to be connected to wifi to follow the schedules? Will it work on schedule even if we turn off our home wifi?
Hello JohnH,
We would like to inform you that the Shark - ION™ 750 App-Controlled Robot Vacuum needs to stay connected to WiFi, after the schedule is set up, so the robot will run at the scheduled times.
We hope this information helps.
The Customer Support Team
We would like to inform you that the Shark - ION™ 750 App-Controlled Robot Vacuum needs to stay connected to WiFi, after the schedule is set up, so the robot will run at the scheduled times.
We hope this information helps.
The Customer Support Team
5 years, 3 months ago
by
Posted by:
Shark Support Team
Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
Does this include the caddy accessory to set the lift away on in order to roll it around?
Hello Belle,
We would like to inform you that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum includes a Pet Power Brush, Wide Pet Upholstery Tool, Straight Suction Nozzle, Dusting Brush, and 12" Crevice Tool. The Canister Caddy is sold separately. To order the Caddy, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
We hope this information helps.
The Customer Support Team
We would like to inform you that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum includes a Pet Power Brush, Wide Pet Upholstery Tool, Straight Suction Nozzle, Dusting Brush, and 12" Crevice Tool. The Canister Caddy is sold separately. To order the Caddy, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
We hope this information helps.
The Customer Support Team
5 years, 3 months ago
by
Posted by:
Shark Support Team
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
Do you ever need to replace the filter?
Hello frances,
We are happy to assist you with your inquiry about the Shark Navigator® Lift-Away® Bagless Upright Vacuum. Shark Navigator®’s filter system will last the life of your vacuum, with minimal maintenance and zero replacement costs. The filters are washable by rinsing them with water. We recommend that the pre-motor filters should be washed every 3 months under normal use. The post-motor filter should be washed once every 12 months or as needed.
We hope this information helps.
The Customer Support Team
We are happy to assist you with your inquiry about the Shark Navigator® Lift-Away® Bagless Upright Vacuum. Shark Navigator®’s filter system will last the life of your vacuum, with minimal maintenance and zero replacement costs. The filters are washable by rinsing them with water. We recommend that the pre-motor filters should be washed every 3 months under normal use. The post-motor filter should be washed once every 12 months or as needed.
We hope this information helps.
The Customer Support Team
5 years, 3 months ago
by
Posted by:
Shark Support Team