Shark Support Team

Shark Support Team's Stats

Reviews

Review Count
0
Helpfulness Votes
0

First Review
None
Last Review
None
Featured Reviews
0
Average Rating
0

Reviews Comments

Review Comment Count
0
Helpfulness Votes
0

First Review Comment
None
Last Review Comment
None
Featured Review Comments
0

Questions

Question Count
0
Helpfulness Votes
0

First Question
None
Last Question
None
Featured Questions
0

Answers

Answer Count
2297
Helpfulness Votes
2,410

First Answer
June 7, 2016
Last Answer
March 5, 2024
Featured Answers
0
Best Answers
246

Shark Support Team's Reviews

Shark Support Team has not submitted any reviews.

Shark Support Team's Questions

Shark Support Team has not submitted any questions.

Shark Support Team's Answers

<<prev 1 ... 169 170 171 172 173 ... 230 next>>

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

Can this be used on luxury vinyl plank?

Hello Char,

We would like to inform you that the Shark® Professional Electronic Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

5 years, 3 months ago

Posted by:

Shark Support Team

Shark - ION™ 720 Robot Vacuum - Silver

Keep floors and carpets clean with this SHARK® ION™ robotic vacuum. Its smart sensors navigate floors while adapting to and avoiding obstacles, and you can set up no-go areas with Bot Boundary strips. This SHARK® ION™ robotic vacuum has a long-life lithium-ion battery that keeps it operating for a full hour on a single charge.

First robot replaced because of scheduling problems and new one does the same. It only starts up on schedule for 2 days and then it needs to be reset. All days are circled. Any suggestions?

Hello Dianne,

We are sorry to hear that you are experiencing a difficulty with your Shark - ION™ 720 Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 3 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

It’s it safe to use on saltina tiles?

Hello Inquisitive,

We would like to inform you that the Shark® Professional Electronic Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

5 years, 3 months ago

Posted by:

Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

Does hair get wrapped around the bristle roller bar ( the one that people pick all of this up?) thinking that the Zero M would help stop this. It’s been a huge problem with all of my other vacuums ~ Thanks!

Hello ECURN95,

We are happy to assist you with your inquiry regarding the Shark® APEX® DuoClean® with Zero-M® Powered Lift-Away®. The Zero-M® self-cleaning brushroll delivers nonstop hair removal. It removes long hair, short hair, and pet hair from the brushroll.

We hope this information helps.
The Customer Support Team

5 years, 3 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

I just bought this vacuum last week. I am unable to get it to stay on. It worked when I first received it. But now when I push the 'Power button' it comes on but goes off when I release it. Is there a quick fix to this?

Best Answer

Hello NewOwner806,

We are sorry to hear that you are experiencing a difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 3 months ago

Posted by:

Shark Support Team

Shark - IONFlex 2X DuoClean IF251 Bagless Cordless Pet Stick Vacuum - Blue stream

Complete your cleaning routine with this Shark IONFLEX vacuum. Its 2x ION power pack system includes two LiIon batteries to provide backup power and longer run time, and it bends to reach floors under low-lying furniture thanks to its MultiFLEX technology. Convert this Shark IONFLEX vacuum into a handheld vac to clean ceilings and small corners.

Can I remove the battery from the dockin g station once fully charged?

Hello Chris,

We would like to inform you that the ION battery pack can be removed from the charging dock once it is fully charged. You can also leavie it on the charger for when you need it. Leaving it on the charger will not harm it.

We hope this information helps.
The Customer Support Team

5 years, 3 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Can it be used in wood laminated floors?

Hello,

We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

5 years, 3 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

I’ve owned two of these vacuums and both started hitting the walls and furniture after about 6 months. It doesn’t slow down for any object and hits hard. It sounds like it is tearing down the house. Anyone else had this issue?

Hello Sbishup,

We would like to inform you that the Shark - ION™ 750 App-Controlled Robot Vacuum is designed with Smart Sensor Technology so it can navigate around obstructions as it cleans your floors. By using an array of sensors, the robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles. To assist you with this further, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 3 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

My Shark RV750 doesn't move or show any errors. When I press anybody the buttons on top it beeps twice then just lights on top just stay lit up. Same thing happens when I tell it to clean through the app. I've clean everything and just replaced all parts.

Hello Heather,

We are sorry to hear that you are experiencing a difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 3 months ago

Posted by:

Shark Support Team

Shark - APEX DuoClean Powered Lift-Away AX951 Bagless Upright Vacuum - Sage green

Leave no dirt behind with this Shark APEX vacuum. Its DuoClean operation uses a soft brush roll and powerful suction to pick up large debris and stuck-in dust, and its Powered Lift-Away technology provides extended reach underneath furniture. This Shark APEX vacuum prevents captured irritant particles from escaping thanks to its Anti-Allergen Complete Seal technology.BR>

I’m thinking of purchasing a 951 but haven’t heard anyone speak of stairs cleaning, I have carpeted stairs ; can anyone weigh In ???

Hello Anniegirl,

we are happy to assist you with your inquiry about the Shark® APEX® DuoClean® Powered Lift-Away® AX951 Bagless Upright Vacuum. This great vacuum has many options to assist you with vacuuming stairs. With this vacuum, you can remove the main body of the vacuum for easier transport on stairs. You can connect the floor nozzle directly to the handle, without the wand. This vacuum also includes some accessories to assist you, like the Pet Multi-Tool and Duster Crevice. There are additional accessories available also, for example the Motorized Pet Tool.

We hope this information helps.
The Customer Support Team

5 years, 4 months ago

Posted by:

Shark Support Team