Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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- Best Answers246
Shark Support Team's Reviews
Shark Support Team has not submitted any reviews.
Shark Support Team's Questions
Shark Support Team has not submitted any questions.
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
Why won't the brushes work on the vacuum I cleaned all the stuff off of them and they will not go around
Hello gracie,
We are sorry to hear that you are experiencing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Is this Shark programmable for daily use?
Hello Rusty,
We are happy to confirm that the Shark - ION™ 750 App-Controlled Robot Vacuum can be programmed to start vacuuming a a set time each day of the week, using the Shark® app. We would like you to know that the time each day can be different; however, it can only be set for 1 time a day.
We hope this information helps.
The Customer Support Team
We are happy to confirm that the Shark - ION™ 750 App-Controlled Robot Vacuum can be programmed to start vacuuming a a set time each day of the week, using the Shark® app. We would like you to know that the time each day can be different; however, it can only be set for 1 time a day.
We hope this information helps.
The Customer Support Team
5 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald
Shark Rotator Powered Lift-Away Speed Bagless Upright Vacuum: Keep your home spotless with this upright vacuum, which features Anti-Allergen Complete Seal technology and a HEPA filter to eliminate up to 99.99% of dust and allergens. The swivel design lets you maneuver easily around furniture and tight corners for a thorough clean.
Do any of Shark vacuums have adjustable roller heights?
Hello mmqc,
We are sorry to inform you that the height of the brushroll is not adjustable on Shark® vacuums. With this being said, the Shark® Rotator® Powered Lift-Away Speed™ Bagless Upright Vacuum has 2 flooring settings, as well as a suction release valve to help with maneuverability.
We hope this information helps.
The Customer Support Team
We are sorry to inform you that the height of the brushroll is not adjustable on Shark® vacuums. With this being said, the Shark® Rotator® Powered Lift-Away Speed™ Bagless Upright Vacuum has 2 flooring settings, as well as a suction release valve to help with maneuverability.
We hope this information helps.
The Customer Support Team
5 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - DuoClean Slim Upright Vacuum - Charcoal
Suck up stubborn dirt and debris with this SHARK DuoClean slim upright vacuum. The unique DuoClean technology combines a soft brush roll with a stiff bristle brush to remove large, small and stuck-on particles from carpets. This SHARK DuoClean slim upright vacuum features a lightweight design and advanced swivel steering for fast, easy cleaning.
Corded or cordless? Pictures show a cord, and specs say it's 120 VAC powered, but the specs also say it's cordless. Chatted online with Best Buy, and all they did was read the specs.
Hello JustaMope,
We would like you to know that the Shark® DuoClean® Slim NV202 Bagless Upright Vacuum is not cordless. It has a 25 foot power cord and the vacuum works on 120 Volts.
We hope this information helps.
The Customer Support Team
We would like you to know that the Shark® DuoClean® Slim NV202 Bagless Upright Vacuum is not cordless. It has a 25 foot power cord and the vacuum works on 120 Volts.
We hope this information helps.
The Customer Support Team
5 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - ION™ 720 Robot Vacuum - Silver
Keep floors and carpets clean with this SHARK® ION™ robotic vacuum. Its smart sensors navigate floors while adapting to and avoiding obstacles, and you can set up no-go areas with Bot Boundary strips. This SHARK® ION™ robotic vacuum has a long-life lithium-ion battery that keeps it operating for a full hour on a single charge.
Can I use it on a high carpet. I want to use it in my bedroom. Will it run smoothly through the carpet? I’m afraid it is going to get stuck?
Hello,
We would like you to know that the Shark - ION™ 720 Robot Vacuum may struggle with some high pile carpets. If the vacuum does have an issue with an area, we recommend using the included BotBoundary™ Strips to block off the area.
We hope this information helps.
The Customer Support Team
We would like you to know that the Shark - ION™ 720 Robot Vacuum may struggle with some high pile carpets. If the vacuum does have an issue with an area, we recommend using the included BotBoundary™ Strips to block off the area.
We hope this information helps.
The Customer Support Team
5 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - DuoClean Slim Upright Vacuum - Charcoal
Suck up stubborn dirt and debris with this SHARK DuoClean slim upright vacuum. The unique DuoClean technology combines a soft brush roll with a stiff bristle brush to remove large, small and stuck-on particles from carpets. This SHARK DuoClean slim upright vacuum features a lightweight design and advanced swivel steering for fast, easy cleaning.
What is the weight of this vacuum?
Hello Vige,
We would like you to know that the Shark® DuoClean® Slim NV202 Bagless Upright Vacuum weighs approximately 14.1 pounds.
We hope this information helps.
The Customer Support Team
We would like you to know that the Shark® DuoClean® Slim NV202 Bagless Upright Vacuum weighs approximately 14.1 pounds.
We hope this information helps.
The Customer Support Team
5 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Our new shark ion was working and charging ok for the last week since we bought it, now it’s on it’s dock and won’t charge. I can get it to chime when I use the app to start it but then the indicator lights go dark. What’s wrong, it’s only a week old.
Hello Como,
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum - Cinnamon
Energize your cleaning routine with this Shark Rotator Lift-Away vacuum. Its dual-brush rolls easily sweep up debris, while the detachable canister simplifies reaching under furniture or accessing tight spots. The sealed design and HEPA filter of this Shark Rotator Lift-Away vacuum keep 99.99 percent of dust and allergens trapped inside.
Can the beater bar/brush be totally disconnected so that this model can be safely used on antique oriental rugs without incurring risk of damage?
Hello TNfan,
We would like you to know that the brushrolls on the Shark® DuoClean® Powered Lift-Away Speed™ cannot be disabled. With this being said, You can put the vacuum in lift-away mode, and then connect one of the attachments, like the Pet Multi-Tool, to the end of the wand.
We hope this information helps.
The Customer Support Team
We would like you to know that the brushrolls on the Shark® DuoClean® Powered Lift-Away Speed™ cannot be disabled. With this being said, You can put the vacuum in lift-away mode, and then connect one of the attachments, like the Pet Multi-Tool, to the end of the wand.
We hope this information helps.
The Customer Support Team
5 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
My Shark 750 will not even get close to the baseboards. It's like it senses them and turns away?? This doesn't seem right at all. It actually doesn't get close to a lot of furniture. I bought a Roomba to test out too... It goes right up to everything??
Hello,
We are sorry to hear that you are experiencing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 11 months ago
by
Posted by:
Shark Support Team
Shark - DuoClean Lift-Away Speed Upright Vacuum - Black and Gray
Clean your room quickly with this Shark DuoClean upright vacuum. Its deep-cleaning bristle brush and soft brushroll capture particles of any size, while the quick-release detachable canister lets you use the wand alone to reach hard-to-access spaces. This Shark DuoClean upright vacuum has LED headlights for visibility and an accessory storage compartment to keep everything organized.
Can this duo clean vac clean high pile plush carpet? I own the Shark lift away model and the roller gets stuck on the carpet and is very difficult to push making it impossible to use. Does this vac have a roller shutoff? Is there adjustable suction?
Hello AK,
We definitely understand your concerns. We would like you to know that the Shark® DuoClean® Lift-Away Speed™ NV771 Upright Vacuum does include a variable suction control. This will help when vacuuming high-pile carpets and area rugs, rugs with fringe, or when cleaning delicate fabrics (such as curtains) with your accessories. You can slide the suction control toward MIN to lower the suction for better maneuverability.
We hope this information helps.
The Customer Support Team
We definitely understand your concerns. We would like you to know that the Shark® DuoClean® Lift-Away Speed™ NV771 Upright Vacuum does include a variable suction control. This will help when vacuuming high-pile carpets and area rugs, rugs with fringe, or when cleaning delicate fabrics (such as curtains) with your accessories. You can slide the suction control toward MIN to lower the suction for better maneuverability.
We hope this information helps.
The Customer Support Team
5 years, 11 months ago
by
Posted by:
Shark Support Team