Shark Support Team

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June 7, 2016
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Shark Support Team's Answers

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Shark - ION Rocket® IR101 Bagless Cordless 2-in-1 Handheld/Stick Vacuum - Fuchsia

Clean from floor to ceiling with this Shark ION Rocket vacuum cleaner. It quickly converts to a handheld unit to provide flexible cleaning options, and the 8-inch crevice tool lets you thoroughly clean hard-to-reach places. This Shark ION Rocket vacuum cleaner is equipped with a LiIon battery pack for cord-free cleaning.

best vacuum for ceramic tile

Hello,

We are happy to confirm that the Shark® ION Rocket® IR101 Bagless Cordless 2-in-1 Handheld/Stick Vacuum does a great job on bare floors, including ceramic tile. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

5 years, 11 months ago

Posted by:

Shark Support Team

Shark - APEX DuoClean Powered Lift-Away AX951 Bagless Upright Vacuum - Sage green

Leave no dirt behind with this Shark APEX vacuum. Its DuoClean operation uses a soft brush roll and powerful suction to pick up large debris and stuck-in dust, and its Powered Lift-Away technology provides extended reach underneath furniture. This Shark APEX vacuum prevents captured irritant particles from escaping thanks to its Anti-Allergen Complete Seal technology.BR>

Does this model have a washable filter?

Best Answer

Hello Nick,

We are happy to confirm that the Shark® APEX® DuoClean® Powered Lift-Away® has a filter system that will last the life of your vacuum, with minimal maintenance and no replacement costs required. The filters can be washed by rinsing them under warm tap water, and then let them air dry for at least 24 hours. The ilters will discolor over time but will not lose their effectiveness.

We hope this information helps.
The Customer Support Team

5 years, 11 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

Which bagless filters do I buy and where ?

Hello Missy,

We would like you to know that the filters for the Shark® Bagless Cordless Hand Vac are sold separately. They can be ordered by reaching out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 11 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Zero-M Speed Upright Vacuum - Red Peony

Keep living areas spotless with this Shark Navigator vacuum. The Zero-M cleaner head actively removes hair buildup from the brush roll for continuous power, and the Above-Floor Lift-Away technology let you access hard-to-reach areas such as stairs and furniture. This Shark Navigator vacuum has swivel steering for easy maneuverability in tight spaces.

Is the hose on the ZU562 longer than the prior model NV355? That is the one thing I did not care for on the NV355 is the short hose.

Hello Jean,

We would like you to know that the hose for the Shark Navigator® ZU562 Upright Vacuum is 10 feet long, fully extended.

We hope this information helps.
The Customer Support Team

5 years, 11 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

My shark robot is running into the doors with much more force then before is there a sensor that could be wrong someway it didn’t used to do this.

Hello Fiddler,

We are sorry to hear that you are experienceing difficulty with your Shark ION™ Robot 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 11 months ago

Posted by:

Shark Support Team

Shark - IONFlex 2X DuoClean IF251 Bagless Cordless Pet Stick Vacuum - Blue stream

Complete your cleaning routine with this Shark IONFLEX vacuum. Its 2x ION power pack system includes two LiIon batteries to provide backup power and longer run time, and it bends to reach floors under low-lying furniture thanks to its MultiFLEX technology. Convert this Shark IONFLEX vacuum into a handheld vac to clean ceilings and small corners.

Mine just shuts off after about 10-15 min, still plenty of battery. Put in another fully charged battery and it turns on and then blinks fro floor to carpet and back. Just stops while this blinking happens. Then powers off after 5-6 seconds. Head is clean

Hello Stops,

We are sorry to hear that you are experienceing difficulty with your Shark® IONFlex™ 2X DuoClean® IF251 Bagless Cordless Pet Stickt Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 11 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Just bought and have charging right now. To do the full discharge, should I just pick up the dock so it cant dock? Or is there a better full discharge method?

Hello Discharge,

We are happy to assit you with your inquiry. We recommend allowing the Shark ION™ Robot 750 App-Controlled Robot Vacuum to continue to run until it needs to be charged. At that time, it will automatically start looking for the dock to charge. The runtime on a full charge is approximately 1 hour.

We hope this information is helpful.
The Customer Support Team

5 years, 11 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

How long will a fully charged battery run

Hello Joann,

We would like to inform you that the Shark® Bagless Cordless Hand Vac will run for approximately 12 minutes when using the motorized brush.

We hope this information helps.
The Customer Support Team

5 years, 11 months ago

Posted by:

Shark Support Team

Shark - Navigator NV26 Bagless Upright Vacuum - Red

Get the housecleaning done with this bag-free Shark Navigator upright vacuum. Its Never Loses Suction technology leaves no dirt behind, and its swivel steering movement lets you maneuver around irregular corners easily. The motorized brush roll of this Shark Navigator upright vacuum works with or without power to suit both carpeted and bare floors.

Does this vacuum have a beater bar?

Hello Susan,

We are happy to confirm that the Shark Navigator® NV26 Bagless Upright Vacuum does have a brushroll (beater bar). With this vacuum you can disable the brushroll when vacuuming bare floors.

We hope this information helps.
The Customer Support Team

5 years, 11 months ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald

Shark Rotator Powered Lift-Away Speed Bagless Upright Vacuum: Keep your home spotless with this upright vacuum, which features Anti-Allergen Complete Seal technology and a HEPA filter to eliminate up to 99.99% of dust and allergens. The swivel design lets you maneuver easily around furniture and tight corners for a thorough clean.

Are the tools stowed onboard, or separately in a bag?

Hello Dana,

We are happy to onform you that the Pet Multi-Tool and Duster Crevice Tool can be stored directly on the Shark® Rotator® Powered Lift-Away Speed™ Bagless Upright Vacuum. the Hard Floor Hero™ that is also included with the vacuum will need to be stored separately.

We hope this information helps.
The Customer Support Team

5 years, 11 months ago

Posted by:

Shark Support Team