Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark Support Team's Reviews
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Shark Support Team's Questions
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Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
The button that holds the dirt collector to the motor base broke. Is there one to replace it?
Hello RAZIM,
We are sorry to hear that you are experienceing difficulty with your Shark® Bagless Cordless Hand Vac. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you.
The Customer Support Team
We are sorry to hear that you are experienceing difficulty with your Shark® Bagless Cordless Hand Vac. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you.
The Customer Support Team
6 years ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Our Shark Robot starts, runs for about 5 seconds and then shuts down. A red exclamation point flashes repeatedly. We have been using it 3 or 4 nights a week for 3 months or so and keep it clean. I can't find any info online about this issue. Solution?
Hello Brett,
We are sorry to hear that you are experienceing difficulty with your Shark ION™ Robot 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experienceing difficulty with your Shark ION™ Robot 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
6 years ago
by
Posted by:
Shark Support Team
Shark - Navigator NV26 Bagless Upright Vacuum - Red
Get the housecleaning done with this bag-free Shark Navigator upright vacuum. Its Never Loses Suction technology leaves no dirt behind, and its swivel steering movement lets you maneuver around irregular corners easily. The motorized brush roll of this Shark Navigator upright vacuum works with or without power to suit both carpeted and bare floors.
does this vacuum have a belt? and if so how to put it on
Hello Lisa,
We are happy to confirm that the Shark Navigator® NV26 Bagless Upright Vacuum does have a belt in the floor nozzle to make the brushroll spin. With this being said, the belt is not replaceable. Shark Navigator®’s intelligent electronic system will shut off the power nozzle motor to avoid belt wear if the brushroll is blocked by a large object, such as a sock or carpet edge. Simply turn off the power, remove the obstruction, and return to vacuuming. There are no belt maintenance or replacement costs to worry about.
We hope this information helps.
The Customer Support Team
We are happy to confirm that the Shark Navigator® NV26 Bagless Upright Vacuum does have a belt in the floor nozzle to make the brushroll spin. With this being said, the belt is not replaceable. Shark Navigator®’s intelligent electronic system will shut off the power nozzle motor to avoid belt wear if the brushroll is blocked by a large object, such as a sock or carpet edge. Simply turn off the power, remove the obstruction, and return to vacuuming. There are no belt maintenance or replacement costs to worry about.
We hope this information helps.
The Customer Support Team
6 years ago
by
Posted by:
Shark Support Team
Shark - ION™ S87 Wi-Fi Connected Robot Vacuum with Handheld Vacuum - Ash Gray
Lighten household chores with this SHARK® ION™ vacuum system. The lithium-ion battery supplies a long-lasting charge, and the 0.66-quart dust cup and HEPA filter collect dirt, hair, and dander to prevent allergen buildup. This SHARK® ION™ vacuum system comes with a built-in power vacuum to help with those extra cleaning jobs.
Does this one map a grid to use each time like the robot one? Thanks
Hello Ruby,
The Shark ION™ Robot is designed with Smart Sensor Technology so it can navigate around obstructions as it cleans your floors. By using an array of sensors, the Shark ION™ Robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles. If your Shark ION™ Robot appears to be spending a lot of time in one spot, don't worry. Over time, its programming will help it cover the full area. Your robot might not hit every area in one cleaning, but by scheduling daily cleaning, you'll notice its cleaning path will differ with each run to ensure it is maintaining your floors.
We hope this information helps.
The Customer Support Team
The Shark ION™ Robot is designed with Smart Sensor Technology so it can navigate around obstructions as it cleans your floors. By using an array of sensors, the Shark ION™ Robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles. If your Shark ION™ Robot appears to be spending a lot of time in one spot, don't worry. Over time, its programming will help it cover the full area. Your robot might not hit every area in one cleaning, but by scheduling daily cleaning, you'll notice its cleaning path will differ with each run to ensure it is maintaining your floors.
We hope this information helps.
The Customer Support Team
6 years ago
by
Posted by:
Shark Support Team
Shark - Ultimate Professional Iron - Copper/Gray
Shark GI505 Ultimate Professional Iron: Smooth wrinkles from your clothing to maintain a professional, stylish appearance using this iron. A stainless-steel soleplate allows easy gliding action and heat retention during use. The lightweight design and 10' cord permit simple movement.
Hi, does it support dual volatge? Would it work in India? Thanks,
Hello GS,
We apologize for any inconvenience on this, but the Shark® Ultimate Professional Iron uses 120 Volts. It is designed to work in North America only.
We hope this information helps.
The Customer Support Team
We apologize for any inconvenience on this, but the Shark® Ultimate Professional Iron uses 120 Volts. It is designed to work in North America only.
We hope this information helps.
The Customer Support Team
6 years ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Have the shark ion robot vacuum. Clean out the little dirt/dust collector every time. Last week, fully charged, it goes two feet and stops, blinking blue dock/spot lights. I've cleaned the filters, the 'eyes', it looks brand new inside and out. ???
Hello mom4lots,
We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
6 years ago
by
Posted by:
Shark Support Team
Shark - Navigator NV26 Bagless Upright Vacuum - Red
Get the housecleaning done with this bag-free Shark Navigator upright vacuum. Its Never Loses Suction technology leaves no dirt behind, and its swivel steering movement lets you maneuver around irregular corners easily. The motorized brush roll of this Shark Navigator upright vacuum works with or without power to suit both carpeted and bare floors.
Can this vacuum be used on wood floors?
Hello Lmor,
We are happy to confirm that the Shark Navigator® NV26 Bagless Upright Vacuum can be used on bare floors. It is equipped with a bare floor funtion that disables the brushroll.
We hope this information helps.
The Customer Support Team
We are happy to confirm that the Shark Navigator® NV26 Bagless Upright Vacuum can be used on bare floors. It is equipped with a bare floor funtion that disables the brushroll.
We hope this information helps.
The Customer Support Team
6 years ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
HEY GUYS, I GOT A SHARK ION ROBOT RV750 LAST MONTH FROM THE USA. I INTEND TO USE IT OVERSEES WHERE THE POWER VOLTAGE IS 220-240. POWER VOLTAGE IN THE USA IS 110. I DON'T KNOW WHAT KIND OF CONVERTER TO TAKE. NEED YOUR HELP.
Hello NAYEL,
We are very sorry to inform you that we do not recommend using the Shark ION™ Robot 750 App-Controlled Robot Vacuum overseas due to the difference in the voltage. Using this vacuum on anything other than the intended voltage will void the warranty.
We hope this information help.
The Customer Support Team
We are very sorry to inform you that we do not recommend using the Shark ION™ Robot 750 App-Controlled Robot Vacuum overseas due to the difference in the voltage. Using this vacuum on anything other than the intended voltage will void the warranty.
We hope this information help.
The Customer Support Team
6 years ago
by
Posted by:
Shark Support Team
Shark - Navigator Lift-Away Zero-M Speed Upright Vacuum - Red Peony
Keep living areas spotless with this Shark Navigator vacuum. The Zero-M cleaner head actively removes hair buildup from the brush roll for continuous power, and the Above-Floor Lift-Away technology let you access hard-to-reach areas such as stairs and furniture. This Shark Navigator vacuum has swivel steering for easy maneuverability in tight spaces.
Could you tell me if this vacuum cleaner has headlights on it ? Thankyou
Hello Teresa,
We are very sorry to inform you that the Shark Navigator® ZU562 Upright Vacuum does not have headlights on the floor nozzle.
We hope this informaton helps.
The Customer Support Team
We are very sorry to inform you that the Shark Navigator® ZU562 Upright Vacuum does not have headlights on the floor nozzle.
We hope this informaton helps.
The Customer Support Team
6 years ago
by
Posted by:
Shark Support Team
Shark - Navigator NV26 Bagless Upright Vacuum - Red
Get the housecleaning done with this bag-free Shark Navigator upright vacuum. Its Never Loses Suction technology leaves no dirt behind, and its swivel steering movement lets you maneuver around irregular corners easily. The motorized brush roll of this Shark Navigator upright vacuum works with or without power to suit both carpeted and bare floors.
Is this a crdless vacuum?
Hello,
We apologise for any confusion on this. We would like to inform you that the Shark Navigator® NV26 Bagless Upright Vacuum is not cordless. It has a 25 foot power cord.
We hope this information helps.
The Customer Support Team
We apologise for any confusion on this. We would like to inform you that the Shark Navigator® NV26 Bagless Upright Vacuum is not cordless. It has a 25 foot power cord.
We hope this information helps.
The Customer Support Team
6 years ago
by
Posted by:
Shark Support Team