Shark Support Team
 
 
Shark Support Team's Stats
 
Reviews
  • Review Count
    0
  • Helpfulness Votes
    0
  • First Review
    None
  • Last Review
    None
  • Featured Reviews
    0
  • Average Rating
    0
 
Reviews Comments
  • Review Comment Count
    0
  • Helpfulness Votes
    0
  • First Review Comment
    None
  • Last Review Comment
    None
  • Featured Review Comments
    0
 
Questions
  • Question Count
    0
  • Helpfulness Votes
    0
  • First Question
    None
  • Last Question
    None
  • Featured Questions
    0
 
  • Answer Count
    2297
  • Helpfulness Votes
    2,410
  • First Answer
    June 7, 2016
  • Last Answer
    March 5, 2024
  • Featured Answers
    0
  • Best Answers
    246
 
 
Shark Support Team's Reviews
 
Shark Support Team has not submitted any reviews.
 
Shark Support Team's Questions
 
Shark Support Team has not submitted any questions.
 
Shark Support Team's Answers
<<prev 1 ... 197 198 199 200 201 ... 230 next>>
 
 Shark - Bagless Cordless Hand Vac - Gray
Shark - Bagless Cordless Hand Vac - Gray
Just when you thought was safe to go back on the carpet, this Shark cordless hand vacuum is ready to sweep you away. Cyclonic action combine with a powerful motor ensure you get plenty of suction to keep your carpets clean, and easy-to-see LED lights on this Shark cordless hand vacuum tell you how much charge you have left.
 

Are there online videos showing how to clean the Shark Cordless Hand Vac machine? Mainly the motorized attachment. I can see dirt etc up there and I don't want it getting on my furniture.

Hello CynLu,

We're sorry to hear that you are experiencing an issue with cleaning the motorized attachment. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team
6 years, 1 month ago
by
Posted by: 
Shark Support Team
 
 Shark - Steam Energized Hard Floor Cleaner - Silver
Shark - Steam Energized Hard Floor Cleaner - Silver
Keep your floors clean and beautiful with this Shark hard floor cleanser. The waterfall fresh scent brings a gentle fragrance to each room, and the non-streak formula leaves your floors looking bright and residue-free. Designed for use on hardwood, tile, stone, laminate and vinyl floors, this Shark hard floor cleanser makes a versatile addition to your cleaning supply closet.
 

Does this clea ner fit the shark SK410W40

Hello,

We are happy to confirm that the Shark® Steam Energized Hard Floor Cleaner will work with the SK410W 40.

We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by: 
Shark Support Team
 
 Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
 

I have a room that the Shark doesn’t enter. Can I do anything to “train” the shark to vacuum that particular room?

Hello Shell,

The Shark ION™ Robot 750 Vacuum uses Smart Sensor Technology to navigate your house, but it does so with random navigation. Every run will not be the same, and it will likely not cover your entire house on every run. Because of the randomness of the navigation, over time your robot will get different parts of your house. If you want your Shark ION™ Robot to clean certain portions of your house instead of others, you can start it from a different part of your house, or use Bot Boundaries strips to cordon off parts of your house.

We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by: 
Shark Support Team
 
 Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
 

Just purchased a shark ION robot RV700. Can I pick up the Shark and place it in the upstairs bedroom and manually hit the clean button without confusing the device for normal cleaning on the first floor?

Hello Vicki,

We are happy to confirm that you can pick up the vacuum and use it in a different room. When you put it in the room you can press the Clean button on the vacuum to start it. This will not affect its cleaning on another floor.

We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by: 
Shark Support Team
 
 Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
 

Does this model avoid going down stairs or do I have to put the boundarh strip to prevent that

Hello Natalie,

We are happy to confirm that the Shark ION™ Robot was designed with Smart Sensor Navigation that prevents it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls.

We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by: 
Shark Support Team
 
 Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
 

How much does it weigh?

Hello Jackie,

We are happy to confirm that the Shark® Rotator® Professional Lift-Away® HEPA Bagless 2-in-1 Upright Vacuum weighs approximately 15.5 pounds. The Lift-Away® pod weighs 8.4 pounds.

We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by: 
Shark Support Team
 
 Shark - Lift-Away® Pro Steam Pocket® Mop - White &amp; Silver
Shark - Lift-Away® Pro Steam Pocket® Mop - White & Silver
Trust the shark to clean your floor with this Shark Lift-Away professional steam pocket mop. The three programs allow you to select the perfect setting for your needs, whether you wish to dust, mop or scrub. The Shark Lift-Away professional steam pocket mop includes dual-sided microfiber pockets that slip onto the head for easy cleaning and replacement.
 

What attachment do I use to clean my couch?

Hello Inmyoneshoe,

We are happy to confirm that you can use the Above-Floor Pocket Tool. With this being said, we ask that you check with the manufacturer of your couch to see if they recommend using steam to clean it.

We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by: 
Shark Support Team
 
 Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
 

How does the noise level compare to other Models ?

Hello Gusht,

We are very sorry to inform you that we do not have a decibel reading for the Shark® Rotator® Professional Lift-Away® HEPA Bagless 2-in-1 Upright Vacuum. With this being said, this vacuum has a 1200 Watt, 10 Amp motor.

We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by: 
Shark Support Team
 
 Shark - Cordless Hand Vac - Lavender
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
 

I lost the cord to my shark cordless 18 volts vacuum. I can no longer charge it. How can I replace the charger.

Hello Buster,

We're sorry to hear that you are missing the charger for your Shark® Bagless Cordless Hand Vac. To assist you with getting another one, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team
6 years, 1 month ago
by
Posted by: 
Shark Support Team
 
 Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
 

How is it on floor and carpet edges without an attachment?

Hello TJA7,

We are happy to confirm that the Shark® Rotator® Professional Lift-Away® HEPA Bagless 2-in-1 Upright Vacuum has amazing suction. This makes edge cleaning very easy. If there is something that cannot be picked up with the floor nozzle, you can easily disconnect the wand, from the vacuum, and use it along the edge.

We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by: 
Shark Support Team