Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Navigator Upright Vacuum - Champagne

Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.

What accessories go with this. Where is the long extension with the handle that is shown in the photo so you can get cobwebs? I have had this for less than 2 hours and I do not like it. Too hard to push. Can I return this?

Hello Leelee,

We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - ION Rocket® IR101 Bagless Cordless 2-in-1 Handheld/Stick Vacuum - Fuchsia

Clean from floor to ceiling with this Shark ION Rocket vacuum cleaner. It quickly converts to a handheld unit to provide flexible cleaning options, and the 8-inch crevice tool lets you thoroughly clean hard-to-reach places. This Shark ION Rocket vacuum cleaner is equipped with a LiIon battery pack for cord-free cleaning.

vacuum stopped working wont charge. Would it be battery or charger

Hello,

We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald

Shark Rotator Powered Lift-Away Speed Bagless Upright Vacuum: Keep your home spotless with this upright vacuum, which features Anti-Allergen Complete Seal technology and a HEPA filter to eliminate up to 99.99% of dust and allergens. The swivel design lets you maneuver easily around furniture and tight corners for a thorough clean.

Why does my shark vacuum cleaner run but does not suck

Hello,

We are sorry to hear that you are experienceing difficulty with the suction on your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum - Cinnamon

Energize your cleaning routine with this Shark Rotator Lift-Away vacuum. Its dual-brush rolls easily sweep up debris, while the detachable canister simplifies reaching under furniture or accessing tight spots. The sealed design and HEPA filter of this Shark Rotator Lift-Away vacuum keep 99.99 percent of dust and allergens trapped inside.

Why did my vacuum lose suction

Hello Asht,

We are sorry to hear that you are experienceing difficulty with your Shark® DuoClean® Powered Lift-Away Speed™ (NV801) Bagless Upright Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

See all Q&A for this product

Is this model self propelled?

Hello Chrissy1007,

We are sorry to inform you that the Shark Navigator® Lift-Away® Bagless Upright Vacuum is not self-propelled. With this being said, it has the feel of being self-propelled due to the combination of its powerful suction and the spinning brushroll.

We hope this information helps.
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

Can you calibrate the RV750 to get closer to walls and other objects?

Hello Caleb,

We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Rotator Powered Lift-Away XL Capacity HEPA Bagless Upright Vacuum - Navy

Shark Rotator Powered Lift-Away XL Capacity HEPA Bagless Upright Vacuum: Tackle pet hair, cobwebs, dust and debris with this upright vacuum that offers a variety of attachments and an LED light on the wand for visibility. Fingertip controls make it easy to adjust the vacuum as you clean floors and carpets around your home.

I bought the Shark Rotator NV755 and it is so loud! I can hardly stand it. Is this normal or did I get a bad one?

Hello BBear,

We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years, 1 month ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

My shark ion robot keeps stopping and flashing the error that indicates there is something wrong with the main brush roller but when I inspect there is no visible issue. Help!!!

Hello Dustinrobot,

We are sorry to hear that you are experienceing difficulty with your Shark ION™ Robot 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years, 1 month ago

Posted by:

Shark Support Team

Shark - IONFlex 2X DuoClean IF251 Bagless Cordless Pet Stick Vacuum - Blue stream

Complete your cleaning routine with this Shark IONFLEX vacuum. Its 2x ION power pack system includes two LiIon batteries to provide backup power and longer run time, and it bends to reach floors under low-lying furniture thanks to its MultiFLEX technology. Convert this Shark IONFLEX vacuum into a handheld vac to clean ceilings and small corners.

Do you have to keep pressing on the on switch to keep it running?

Hello Cindy,

We are happy to confirm that you do not need to hold the Power button to keep the vacuum running. We also want you to know that the Shark® IONFlex™ 2X DuoClean® IF252 Bagless Cordless Pet Stick Vacuum includes Smart Response™ Technology. This provides a range of performance-enhancing power settings, tailored for your cleaning needs on carpets and floors.

We hope this information helps.
The Customer Support Team

6 years, 1 month ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

How much does this vacuum cleaner weigh (SHARK - Rotator Professional Lift-Away HEPA Bagless 2-in-1 Upright Vacuum)?

Best Answer

Hello huggerdog,

We are happy to confirm that the Shark® Rotator® Professional Lift-Away® HEPA Bagless 2-in-1 Upright Vacuum weighs approximately 15.5 lbs. The Lift-Away® pod weighs approximately 8.4 lbs.

We hope this information helps.
The Customer Support Team

6 years, 1 month ago

Posted by:

Shark Support Team