Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - Navigator™ Swivel NV27GR Bagless Upright Vacuum - Molded Intuition Green
Ease household chores with this bagless SHARK Navigator upright vacuum. Its large-capacity dust cup lets you clean for longer periods without interruption, and the swivel steering provides increased maneuverability around corners and under tables. This corded SHARK Navigator upright vacuum has a powerful brush that removes dander and pet hair from surfaces.
Would this be good for hard floors?
Hello Angie,
We are happy to confirm that the Shark® Navigator™ Swivel NV27GR Bagless Upright Vacuum is great for bare floors. This vacuum has a bare floor setting where it disables the brushroll.
We hope this information helps.
The Customer Support Team
We are happy to confirm that the Shark® Navigator™ Swivel NV27GR Bagless Upright Vacuum is great for bare floors. This vacuum has a bare floor setting where it disables the brushroll.
We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by:
Shark Support Team
Shark - Corded Steam Pocket Mop - Lavender/Chrome
Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.
Please, what's the measures of the box? Are the parts detachable? If so, what's the biggest one?
Hello Fernanda,
We are happy to assist you with this. The measurements for the box, that the Shark® Professional Electronic Steam Pocket® Mop comes in, are approximately 28.5 inches (t) x 11 inches (w) x 7 inches (d). We would like you to know that the mop head is removable. It measures approximately at 1 inch (t) x 12 inches (w) x 6 inches (d).
We hope this information helps.
The Customer Support Team
We are happy to assist you with this. The measurements for the box, that the Shark® Professional Electronic Steam Pocket® Mop comes in, are approximately 28.5 inches (t) x 11 inches (w) x 7 inches (d). We would like you to know that the mop head is removable. It measures approximately at 1 inch (t) x 12 inches (w) x 6 inches (d).
We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by:
Shark Support Team
Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald
Shark Rotator Powered Lift-Away Speed Bagless Upright Vacuum: Keep your home spotless with this upright vacuum, which features Anti-Allergen Complete Seal technology and a HEPA filter to eliminate up to 99.99% of dust and allergens. The swivel design lets you maneuver easily around furniture and tight corners for a thorough clean.
What is warranty on SHARK - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald
Hello Tolya,
We are happy to comfirm that the Shark® Rotator® Powered Lift-Away Speed™ Bagless Upright Vacuum has a 7 year Limited Warranty.
We hope this information helps.
The Customer Support Team
We are happy to comfirm that the Shark® Rotator® Powered Lift-Away Speed™ Bagless Upright Vacuum has a 7 year Limited Warranty.
We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by:
Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
Vacuum will come on and then, immediately shut off. We have kept it on the charger but no light comes on anymore. It has been a good vacuum, until now, but suddenly will not keep running. What could be the reason? It is bout a year and a half old. I
Hello,
We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
6 years, 1 month ago
by
Posted by:
Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
I have a sharp cordless vac. I really like it but how do you clean the head? Meaning the brush and the area behind it?
Hello BJEM,
When cleaning the vacuum, we do not recommend using any type of liquid. To remove hair/debris from the motorised pet brush, we recommend using scissors. Please be careful not to cut the bristles. To clean out the dust cup, we recommend wiping it out with a dry cloth.
We hope this information helps.
The Customer Support Team
When cleaning the vacuum, we do not recommend using any type of liquid. To remove hair/debris from the motorised pet brush, we recommend using scissors. Please be careful not to cut the bristles. To clean out the dust cup, we recommend wiping it out with a dry cloth.
We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by:
Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
how long should the shark navigator battery pack last
Hello cookie,
We are happy to confirm that the battery has a runtime of approximately 12 minutes on a full charge, when using the motorised brush.
We hope this information helps.
The Customer Support Team
We are happy to confirm that the battery has a runtime of approximately 12 minutes on a full charge, when using the motorised brush.
We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by:
Shark Support Team
Shark - ION Rocket® IR101 Bagless Cordless 2-in-1 Handheld/Stick Vacuum - Fuchsia
Clean from floor to ceiling with this Shark ION Rocket vacuum cleaner. It quickly converts to a handheld unit to provide flexible cleaning options, and the 8-inch crevice tool lets you thoroughly clean hard-to-reach places. This Shark ION Rocket vacuum cleaner is equipped with a LiIon battery pack for cord-free cleaning.
How do I order a replacement battery charger? I lost mine.
Hello PamR,
We're sorry to hear that your charger is missing. To assist you with getting another one, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We're sorry to hear that your charger is missing. To assist you with getting another one, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
6 years, 1 month ago
by
Posted by:
Shark Support Team
Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
Is this vacuum good with vacuuming bed bugs?
Hello Billy,
We do not recommend using the vacuum for that task. We recommend contacting a professional exterminator.
We hope this information helps.
The Customer Support Team
We do not recommend using the vacuum for that task. We recommend contacting a professional exterminator.
We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by:
Shark Support Team
Shark - SharkFlex DuoClean HV391 Bagless 2-in-1 Handheld/Stick Vacuum - Black/gold
Enjoy a cleaner house with this versatile Shark Flex vacuum cleaner. It converts easily to a handheld device to clean curtains and shelves, and it includes attachments to remove pet hair and reach under appliances. This Shark Flex vacuum cleaner weighs less than 10 lbs., so it's easy to maneuver.
Does the shark come with a 5 year warranty or do you have to pay extra?
Hello Jasej,
We are happy to confirm that the SharkFlex™ DuoClean™ HV391 Bagless 2-in-1 Handheld/Stick Vacuum comes with a 5 year limited manufacturer's warranty.
We hope this information helps.
The Customer Support Team
We are happy to confirm that the SharkFlex™ DuoClean™ HV391 Bagless 2-in-1 Handheld/Stick Vacuum comes with a 5 year limited manufacturer's warranty.
We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by:
Shark Support Team
Shark - APEX DuoClean Powered Lift-Away AX951 Bagless Upright Vacuum - Sage green
Leave no dirt behind with this Shark APEX vacuum. Its DuoClean operation uses a soft brush roll and powerful suction to pick up large debris and stuck-in dust, and its Powered Lift-Away technology provides extended reach underneath furniture. This Shark APEX vacuum prevents captured irritant particles from escaping thanks to its Anti-Allergen Complete Seal technology.BR>
Will the dustaway hard floor attachment fit this Duo Clean vacuum? I want a duo clean but I really also want the dust away hard floor attachment with pads.
Hello Sabrinanp,
We do apologise, but the Dust-Away™ Hard Floor Attachment is not compatible with the Shark® APEX® DuoClean® Powered Lift-Away® AX951 Bagless Upright Vacuum. The DuoClean® Technology features a bristle brush to deep clean carpets and an additional soft brushroll to pull in larger particles and directly engage floors for a polished look.
We hope this information helps.
The Customer Support Team
We do apologise, but the Dust-Away™ Hard Floor Attachment is not compatible with the Shark® APEX® DuoClean® Powered Lift-Away® AX951 Bagless Upright Vacuum. The DuoClean® Technology features a bristle brush to deep clean carpets and an additional soft brushroll to pull in larger particles and directly engage floors for a polished look.
We hope this information helps.
The Customer Support Team
6 years, 1 month ago
by
Posted by:
Shark Support Team