Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Rotator Powered Lift-Away XL Capacity HEPA Bagless Upright Vacuum - Navy
Shark Rotator Powered Lift-Away XL Capacity HEPA Bagless Upright Vacuum: Tackle pet hair, cobwebs, dust and debris with this upright vacuum that offers a variety of attachments and an LED light on the wand for visibility. Fingertip controls make it easy to adjust the vacuum as you clean floors and carpets around your home.
Do I have to press something in order to go from hardwood floors to a rug? My vacuum can hardly move when on the rug?
Hello,
We are happy to assist you with this. On the handle of the Shark® Rotator® Powered Lift-Away® XL Upright Vacuum you can switch the flooring type you want the vacuum to work on. This vacuum has three flooring settings. They are Hard Floor, Carpet/Low Pile, and Thick Carpet/Area Rug.
We hope this information helps.
The Customer Support Team
We are happy to assist you with this. On the handle of the Shark® Rotator® Powered Lift-Away® XL Upright Vacuum you can switch the flooring type you want the vacuum to work on. This vacuum has three flooring settings. They are Hard Floor, Carpet/Low Pile, and Thick Carpet/Area Rug.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
Does this product contain lead?
Hello,
We definitely understand your concerns. We would like you to know that we are required by law in the state of California to include the California Prop 65 Warning. We include the warning in abundance of caution and to comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning and since it is not feasible to test for every single chemical, we're including the label with our products. Please rest assured that all SharkNinja products are in compliance with all applicable laws and regulations.
We hope this information helps.
The Customer Support Team
We definitely understand your concerns. We would like you to know that we are required by law in the state of California to include the California Prop 65 Warning. We include the warning in abundance of caution and to comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning and since it is not feasible to test for every single chemical, we're including the label with our products. Please rest assured that all SharkNinja products are in compliance with all applicable laws and regulations.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
The cleaning pet tool wide based has fell apart Trying to figure out how to put it back together. I thought I had it right, but when I hooked it up to vacuum to try it out, the brushes are not turning, and the belt is on the gear shaft.
Hello Robert,
We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are avilable Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are avilable Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
SharkNinja - Navigator Light Upright Vacuum Cleaner - Blue
Turn a mundane chore into an easy breezy task with the Shark NV105 Navigator Light Upright Vacuum. The lightweight design is easier to maneuver yet delivers the huge performance of a full size upright.
How many amps?
Hello Cathy,
We are happy to confirm that the Shark Navigator® Bagless Upright Vacuum has 5.83 Amps.
We hope this information helps.
The Customer Support Team
We are happy to confirm that the Shark Navigator® Bagless Upright Vacuum has 5.83 Amps.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald
Shark Rotator Powered Lift-Away Speed Bagless Upright Vacuum: Keep your home spotless with this upright vacuum, which features Anti-Allergen Complete Seal technology and a HEPA filter to eliminate up to 99.99% of dust and allergens. The swivel design lets you maneuver easily around furniture and tight corners for a thorough clean.
How is this vacuum with pet hair?
Hello,
The Shark® Rotator® Powered Lift-Away Speed™ Bagless Upright Vacuum is a great vacuum to get rid of pet hair. This vacuum includes a Pet multi-tool to remove ground-in hair from stairs and carpets, as well as pet hair from upholstery.
We hope this information helps.
The Customer Support Team
The Shark® Rotator® Powered Lift-Away Speed™ Bagless Upright Vacuum is a great vacuum to get rid of pet hair. This vacuum includes a Pet multi-tool to remove ground-in hair from stairs and carpets, as well as pet hair from upholstery.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - ION Rocket® IR101 Bagless Cordless 2-in-1 Handheld/Stick Vacuum - Fuchsia
Clean from floor to ceiling with this Shark ION Rocket vacuum cleaner. It quickly converts to a handheld unit to provide flexible cleaning options, and the 8-inch crevice tool lets you thoroughly clean hard-to-reach places. This Shark ION Rocket vacuum cleaner is equipped with a LiIon battery pack for cord-free cleaning.
Is the Shark switched or do you have to hold a trigger like you do with a Dyson to run it?
Hello george,
The Shark® ION Rocket® IR101 Bagless Cordless 2-in-1 Handheld/Stick Vacuum has a Power button that you can press and release to power the vacuum on. When finished, press and release the Power button again to power off the vacuum.
We hope this information helps.
The Customer Support Team
The Shark® ION Rocket® IR101 Bagless Cordless 2-in-1 Handheld/Stick Vacuum has a Power button that you can press and release to power the vacuum on. When finished, press and release the Power button again to power off the vacuum.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - Navigator Upright Vacuum - Champagne
Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.
how do I change the belt.
Hello John,
The belt for the Shark Navigator® Bagless Upright Vacuum is not replaceable. If anything gets inside the floor nozzle and stops the brushroll from turning, the floor nozzle will turn off to protect the belt. When this happens, turn off and unplug the machine the machine and then locate and remove the item wedged into the brushroll. You cannot reach the belts and will not need to.
We hope this information helps.
The Customer Support Team
The belt for the Shark Navigator® Bagless Upright Vacuum is not replaceable. If anything gets inside the floor nozzle and stops the brushroll from turning, the floor nozzle will turn off to protect the belt. When this happens, turn off and unplug the machine the machine and then locate and remove the item wedged into the brushroll. You cannot reach the belts and will not need to.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
How do I change the filter??
Hello,
We would like you to know that the filter can be accessed by removing the dust cup. We also want you to know that the filter is washable by rinsing it under warm tap water (no soap) until the water comes through clean. Once this is done, give them a light shake to get rid of any excess water, and then let them air dry for at least 24 hours. We recommend doing this once every 3 months.
We hope this information helps.
The Customer Support Team
We would like you to know that the filter can be accessed by removing the dust cup. We also want you to know that the filter is washable by rinsing it under warm tap water (no soap) until the water comes through clean. Once this is done, give them a light shake to get rid of any excess water, and then let them air dry for at least 24 hours. We recommend doing this once every 3 months.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - ION™ 720 Robot Vacuum - Silver
Keep floors and carpets clean with this SHARK® ION™ robotic vacuum. Its smart sensors navigate floors while adapting to and avoiding obstacles, and you can set up no-go areas with Bot Boundary strips. This SHARK® ION™ robotic vacuum has a long-life lithium-ion battery that keeps it operating for a full hour on a single charge.
How long does the robot run? Is it only 60 minutes?
Hello Garcia,
A typical cleaning cycle for the Shark ION™ 720 Robot Vacuum will last about 1 hour.
We hope this information helps.
The Customer Support Team
A typical cleaning cycle for the Shark ION™ 720 Robot Vacuum will last about 1 hour.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - IONFlex 2X DuoClean IF251 Bagless Cordless Pet Stick Vacuum - Blue stream
Complete your cleaning routine with this Shark IONFLEX vacuum. Its 2x ION power pack system includes two LiIon batteries to provide backup power and longer run time, and it bends to reach floors under low-lying furniture thanks to its MultiFLEX technology. Convert this Shark IONFLEX vacuum into a handheld vac to clean ceilings and small corners.
What is the height of the power head as in how much clearance is needed to go under a couch?
Hello Jmobeox6,
That is a great question. The height of the floor nozzle for the Shark® IONFlex™ 2X DuoClean® Cordless Ultra-Light is 3.5 inches at its highest point.
We hope this information helps.
The Customer Support Team
That is a great question. The height of the floor nozzle for the Shark® IONFlex™ 2X DuoClean® Cordless Ultra-Light is 3.5 inches at its highest point.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team