Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
Can you clean the HepA filter or does it have to be replaced, and if so how often?
Hello Sunny,
We are happy to inform you that you can wash the HEPA filter. We recommend washing it once every 12 months. To wash the HEPA filter, rinse it under warm tap water until the water goes through clean. Do not use any soap. Once it is clean, give it a light shake to get rid of any excess water, and then let it air dry for at least 24 hours. We recommend doing the same thing to the pre-motor (foam & felt) filters once every 3 months.
We hope this information helps.
The Customer Support Team
We are happy to inform you that you can wash the HEPA filter. We recommend washing it once every 12 months. To wash the HEPA filter, rinse it under warm tap water until the water goes through clean. Do not use any soap. Once it is clean, give it a light shake to get rid of any excess water, and then let it air dry for at least 24 hours. We recommend doing the same thing to the pre-motor (foam & felt) filters once every 3 months.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Is it possible for the robot to use two separate docks? Can I have one in my living room and one in the master bedroom and then tell Alexa to send it to the appropriate dock? It would allow it to be ore positioned in a specific room for a sched cleaning?
Hello Docking,
We would like you to know that you can certainly have more than one dock for the Shark ION™ Robot. When the vacuum needs to dock to charge or is told to dock, it will go to the first dock it finds.
We hope this information helps.
The Customer Support Team
We would like you to know that you can certainly have more than one dock for the Shark ION™ Robot. When the vacuum needs to dock to charge or is told to dock, it will go to the first dock it finds.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - IONFlex DuoClean IF201 Bagless Cordless Stick Vacuum - Grasshopper
Simplify daily cleaning tasks with this Shark cordless vacuum. It uses DuoClean technology to remove stuck-on dirt and grime from carpets and floors, and it operates using a powerful lithium-ion battery, so you can use it anywhere. This Shark cordless vacuum includes a duster crevice attachment for cleaning in tight, narrow places.
How do you remove the canister I can't get it to come out
Hello,
We would like you to know that the dust container is not removable on this vacuum. If you need to empty the dust container, you need to disconnect the wand from the hand held portion first. This can be done by pressing the Wand Release button on the front of the wand, where it connects to the hand vac portion. Once the wand is disconnected, take the hand vac to the garbage bin, and then press the Empty button on the side of the dust contacter.
We hope this information helps.
The Customer Support Team
We would like you to know that the dust container is not removable on this vacuum. If you need to empty the dust container, you need to disconnect the wand from the hand held portion first. This can be done by pressing the Wand Release button on the front of the wand, where it connects to the hand vac portion. Once the wand is disconnected, take the hand vac to the garbage bin, and then press the Empty button on the side of the dust contacter.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
Can this be used on upholstery? Will it pick up dog hair?
Hello,
This vacuum can certainly be used on upholstery. It includes a Motorized Pet Brush, Crevice Tool, and Dusting brush to help with your cleaning needs.
We hope this information helps.
The Customer Support Team
This vacuum can certainly be used on upholstery. It includes a Motorized Pet Brush, Crevice Tool, and Dusting brush to help with your cleaning needs.
We hope this information helps.
The Customer Support Team
6 years, 2 months ago
by
Posted by:
Shark Support Team
Shark - IONFlex 2X DuoClean IF251 Bagless Cordless Pet Stick Vacuum - Blue stream
Complete your cleaning routine with this Shark IONFLEX vacuum. Its 2x ION power pack system includes two LiIon batteries to provide backup power and longer run time, and it bends to reach floors under low-lying furniture thanks to its MultiFLEX technology. Convert this Shark IONFLEX vacuum into a handheld vac to clean ceilings and small corners.
Won't turn on
Hello Lori,
We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are avilable Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are avilable Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
6 years, 3 months ago
by
Posted by:
Shark Support Team
Shark - DuoClean Slim Upright Vacuum - Gray
Pull out this Shark DuoClean Slim upright vacuum for jobs large and small. The included dusting brush and crevice and upholstery tools make it a powerhouse for cleaning furniture and out-of-the-way corners. This Shark DuoClean Slim upright vacuum is lightweight, making it easy to transport up flights of stairs on cleaning day.
Is it easy to remove hair from the roller brush
Hello Osotua,
It is very easy to clean the brushrolls on the Shark® DuoClean® Slim Upright Vacuum. The soft brushroll is removable to clean. To access the large brushroll, the bottom plate of the floor nozzle is removable. The large brusholl is not removable.
We hope this information is helpful.
The Customer Support Team
It is very easy to clean the brushrolls on the Shark® DuoClean® Slim Upright Vacuum. The soft brushroll is removable to clean. To access the large brushroll, the bottom plate of the floor nozzle is removable. The large brusholl is not removable.
We hope this information is helpful.
The Customer Support Team
6 years, 3 months ago
by
Posted by:
Shark Support Team
Shark - SharkFlex DuoClean HV391 Bagless 2-in-1 Handheld/Stick Vacuum - Black/gold
Enjoy a cleaner house with this versatile Shark Flex vacuum cleaner. It converts easily to a handheld device to clean curtains and shelves, and it includes attachments to remove pet hair and reach under appliances. This Shark Flex vacuum cleaner weighs less than 10 lbs., so it's easy to maneuver.
Is this vacuum bagless?
Hello lady,
We are happy to confirm that the Shark - SharkFlex™ DuoClean™ HV391 Bagless 2-in-1 Handheld/Stick Vacuum is bagless.
We hope this information helps.
The Customer Support Team
We are happy to confirm that the Shark - SharkFlex™ DuoClean™ HV391 Bagless 2-in-1 Handheld/Stick Vacuum is bagless.
We hope this information helps.
The Customer Support Team
6 years, 3 months ago
by
Posted by:
Shark Support Team
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
I currently have a Dyson that is pulling fibers in my new wool area rug because of the brush roll It's also pulling up about a half canister of new rug pile everytime I vacuum.Can this shark do a good job on wool area rugs with the brush roll turned off?
Hello Fl18,
This great vacuum does an amazing job on area rugs. You have the option to turn the brushroll off, as well as it is equipped with a seuction release. This allows you to lower the suction on the vacuum.
We hope this information helps.
The Customer Support Team
This great vacuum does an amazing job on area rugs. You have the option to turn the brushroll off, as well as it is equipped with a seuction release. This allows you to lower the suction on the vacuum.
We hope this information helps.
The Customer Support Team
6 years, 3 months ago
by
Posted by:
Shark Support Team
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
Does this vac seem to get hot when in use? My son has one and I remember him saying it blows out hot air. Any thoughts?
Hello mom,
This great vacuum will have warm air coming out of the exhaust. It is designed this way to help prevent the motor from overheating.
We hope this information helps.
The Customer Support Team
This great vacuum will have warm air coming out of the exhaust. It is designed this way to help prevent the motor from overheating.
We hope this information helps.
The Customer Support Team
6 years, 3 months ago
by
Posted by:
Shark Support Team
Shark - Navigator Upright Vacuum - Champagne
Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.
Does it work on thicker shag rugs?
Hello Blair,
This great vacuum has a cartet and bare floor setting. It can be used on thick carpet. If you find that it is hard to push, you can adjust the suction release on the hose to reduce suction. This will allow the vacuum to move more easily on thicker carpets or area rugs.
We hope this information helps.
The Customer Support Team
This great vacuum has a cartet and bare floor setting. It can be used on thick carpet. If you find that it is hard to push, you can adjust the suction release on the hose to reduce suction. This will allow the vacuum to move more easily on thicker carpets or area rugs.
We hope this information helps.
The Customer Support Team
6 years, 3 months ago
by
Posted by:
Shark Support Team