Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

I got a shark ion iRobot as a gift it ran over dog poo unfortunately dog had an accident. I stopped it from cleaning and cleaned it but now the power won’t come back on at all. I don’t know what to do. I just got it a month ago.

Hello Worries,

We are sorry to hear that you are experienceing difficulty with your Shark ION™ Robot. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

See all Q&A for this product

Hard to push on my carpet

Hello Donna,

We are sorry to hear that you are experienceing difficulty with your Shark Navigator® Lift-Away® Bagless Upright Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

What is the minimum headroom (in inches) required for the Shark ION Robot to go under furniture? Thanks

Hello Vinnie,

We are happy to confirm that the Shark ION™ Robot 750 Vacuum App-Controlled Robot Vacuum is 3.5 inches tall. We recommend that there be at least a 4 inch clearance so it does not get stuck.

We hope this information helps.
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

See all Q&A for this product

Does this work well on high-pile carpet? How about shag area rugs?

Best Answer

Hello workingmom,

We are happy to confirm that the Shark Navigator® Lift-Away® Bagless Upright Vacuum is great for high pile carpet and shag area rugs. This great vacuum has a suction release valve so you can control the suction if you find it difficult to maneuver the vacuum.

We hope this information helps.
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Like my new shark 720. Very quiet and covers a lot of area. Problem is it seems to shy away from baseboards and walls. There seems to be a two-inch gap between wall and brushes. Is this common? Thanks

Hello HCP,

We are sorry to hear that you are experienceing difficulty with your Shark ION™ Robot. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

My vacuum worked fine and I plugged it in yesterday and nothing works, is there a fuse, etc. somewhere ICANN's check?r

Hello,

We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

My shark ion keeps running into things instead of sensing them.

Hello,

We are sorry to hear that you are experienceing difficulty with your Shark ION™ Robot 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - Navigator NV26 Bagless Upright Vacuum - Red

Get the housecleaning done with this bag-free Shark Navigator upright vacuum. Its Never Loses Suction technology leaves no dirt behind, and its swivel steering movement lets you maneuver around irregular corners easily. The motorized brush roll of this Shark Navigator upright vacuum works with or without power to suit both carpeted and bare floors.

Does this shark vacuum cleaner pick up pet hair

Best Answer

Hello Lou,

We are happy to confirm that the Shark Navigator® NV26 Bagless Upright Vacuum does a great job a vacuuming up pet hair. It also includes a Wide Pet Upholstery Tool to get pet hair off of furniture.

We hope this information helps.
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - IONFlex 2X DuoClean IF251 Bagless Cordless Pet Stick Vacuum - Blue stream

Complete your cleaning routine with this Shark IONFLEX vacuum. Its 2x ION power pack system includes two LiIon batteries to provide backup power and longer run time, and it bends to reach floors under low-lying furniture thanks to its MultiFLEX technology. Convert this Shark IONFLEX vacuum into a handheld vac to clean ceilings and small corners.

Does the grasshopper have the washable filter like the blue stream?

Hello Whit,

We are happy to confirm that both of these vacuums use the same filter system. To wash the filters, rinse the filters with water until the water runs clear. Do not use soap. Let them air dry completely (at least 24 hours) before reinstalling.

We hope this information helps.
The Customer Support Team

6 years ago

Posted by:

Shark Support Team

Shark - APEX DuoClean Powered Lift-Away AX951 Bagless Upright Vacuum - Sage green

Leave no dirt behind with this Shark APEX vacuum. Its DuoClean operation uses a soft brush roll and powerful suction to pick up large debris and stuck-in dust, and its Powered Lift-Away technology provides extended reach underneath furniture. This Shark APEX vacuum prevents captured irritant particles from escaping thanks to its Anti-Allergen Complete Seal technology.BR>

Since it doesn’t have a hepa filter, what type of filter does it have?

Best Answer

Hello Deco,

We are happy to confirm that the Shark® APEX® DuoClean® Powered Lift-Away® AX951 Bagless Upright Vacuum does have a HEPA filter. Along with the Advanced Anti-Allergen Complete Seal Technology®, it emits 10x fewer particles than HEPA standards require.

We hope this information helps.
The Customer Support Team

6 years ago

Posted by:

Shark Support Team